1 of 1 IT Support Manager Jobs in the City of Westminster

IT Service support manager you will manage the Cromwell & Diagnostics centres IT Service Desk team, ensuring the delivery of high-quality, responsive, and customer-focused IT support services across the hospital. The role is critical in maintaining operational continuity, supporting clinical systems, and driving … service improvement. How you'll help us make health happen: Oversee day-to-day operations of the IT Service Desk, ensuring timely resolution of incidents and service requests. Monitor performance against SLAs and KPIs, and produce regular reports for leadership. Manage ticket queues, prioritization, and escalation processes. Lead, coach ...