2 of 2 IT Support Technician Jobs in South Wales

Overview: The role is responsible for maintaining and optimising the company’s IT infrastructure, ensuring the seamless operation of hardware, servers, storage, and network systems, both on-premise and in the cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security … and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery, and continuous improvement of IT processes to meet IT needs and enhance user … satisfaction. Duties and responsibilities Responsible for installing, configuring and monitoring IT Hardware Responsible for supporting and monitoring IT Servers Monitor and support storage appliances and IaaS solutions for performance, availability and security Ensure a secure, optimized network on-premise and in the cloud, while diagnosing and resolving More ❯

Description We are recruiting on behalf of our client for a Senior IT Support Technician , a pivotal role responsible for maintaining and optimising the IT infrastructure of a forward-thinking organisation. This is a hands-on position requiring technical expertise, a proactive approach, and excellent communication … skills to deliver a seamless IT experience across the business. The Role: As the Senior IT Support Technician, you will: Install, configure, and monitor IT hardware and servers. Manage storage appliances and cloud solutions for optimal performance and security. Maintain a secure and efficient network … infrastructure, resolving connectivity issues promptly. Oversee the IT Service Desk, ensuring SLA compliance and high levels of customer satisfaction. Deliver training sessions, IT inductions, and system onboarding/offboarding processes. Collaborate on IT projects, including system upgrades and process improvements. Ensure adherence to IT policies and More ❯