2 of 2 IT Support Jobs in Bury

1st Line IT Support Location : Bury, Greater Manchester Working hours : Monday to Friday – DAY SHIFT (35hrs/week) Salary : £(phone number removed)/annum Description We are seeking a customer-oriented and experienced 1st Line IT Support to join our client growing team. As a 1st … Line IT Support, you will provide technical assistance to internal users, clients, and visitors, ensuring that IT issues and requests are addressed promptly and effectively. This role is predominantly office based with some flexibility on occasion to work from home. About Company Our client specialises in providing … Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by dedicated team, our client schemes are thoughtfully designed to bring benefits to both employers and employees. Our client has a strong reputation in the Automotive and Corporate More ❯

by what they do, but by how they do it. Role Summary: To act as the first point of contact for colleagues seeking technical IT assistance over the phone or email, to offer an initial triage response or facilitate ticket logging and escalation processes. Provide technical resource to IT … office at Bury St. Edmunds . Main Responsibilities and Tasks: Performing remote troubleshooting through diagnostic techniques and asking pertinent questions. Participating, managing, and implementing IT Infrastructure projects. Work with minimal direction. Determining the best solution based on the details provided of the issue and assist colleagues through the problem … and maintain full documentation in line with existing procedures. Foster self-service resolution in colleagues and escalate unresolved issues to the next level of IT support. Provide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets. Execute and have input into internal More ❯