ITSupport Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Salary Range - £45,000-£50,000 Annually Position Summary The ITSupport Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus … on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities Respond to and resolve all ITsupport calls/emails for all locations Provide ITSupport for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based … and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and More ❯
to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The ITSupport Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line ITsupport across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day … operations while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault More ❯
Senior ITSupport Technician (Field Based)/£26,000 £29,000 + Company Benefits/Covering Sussex, Surrey, Essex & Kent Are you an experienced ITSupport Technician ready to take your next big step? Join a well-established, fast-growing Managed Service Provider offering real career growth and the opportunity to work across a diverse client … base in education and business. This role is perfect for someone with 23 years of hands-on ITsupport experience who enjoys variety, autonomy, and delivering exceptional service. Whats on Offer? Competitive salary (£26,000 - £29,000, based on experience) Company laptop and phone Paid mileage and expenses covered Life Insurance Work with cutting-edge tech across varied … environments Join a friendly, supportive team that values relationships over sales Genuine opportunities for progression and development Key Responsibilities of the Senior ITSupport Technician: As a field-based Senior ITSupport Technician, youll be the go-to expert for multiple clients, tackling everything from day-to-day support to infrastructure installations. Youll work across More ❯
Our client is a leading financial institution seeking an ITSupport & Applications Developer professional to join their IT team. This dual-role opportunity combines hands-on software development with critical ITsupport, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software … development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party vendors. Key Responsibilities Design, develop, and maintain automation tools and reporting systems using SQL, VB.NET, and PowerBuilder Administer core banking systems (iMAL … including Islamic Finance and Mobile Banking modules Deliver effective user support and IT troubleshooting Perform daily infrastructure health checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams More ❯
First Line Support Engineer | PropTech | £27,000 - £30,000 Cutting edge PropTech, using ML and AI to provide real time data, analytics and insight on the property market. Joining as First Line Support Engineer you will support over 200 users, providing both software and hardware support. You will work largely on Windows, Active Directory, EntraID, Intune and … you will have ample opportunity to upskill in new areas, pick up new technologies and progress. What do you need? 1-2 years experience working as a First Line Support Engineer Experience across Azure Active Directory, Windows, EntraID and M365 Experience with Intune and/or Mosyle (beneficial) What do you get? Life insurance Critical illness cover Cycle to More ❯
Technology Support Analyst – Top US Law Firm | London – Office-Based I'm currently working with a prestigious US law firm that’s on the lookout for a confident and capable Technology Support Analyst (Level II) to join their high-performing London team. This is a fantastic opportunity to be part of a world-renowned firm, supporting a busy … office with hands-on technical assistance and top-tier customer service. What’s the role about? You’ll be a key point of contact for all things ITsupport – from hardware and software troubleshooting, to installing, maintaining, and upgrading PCs and peripherals. You’ll also get involved with imaging and deploying machines, and play a part in maintaining … firmwide IT standards. On top of that, you’ll assist the global service desk with 1st line phone support, so excellent communication is a must. This is a client-facing, fast-paced role where priorities can shift quickly, so we're looking for someone who's comfortable juggling multiple tasks while staying calm and focused under pressure. You More ❯
Are you ready to be part of an ambitious global financial organisation that’s shaking up the fintech space? We’re looking for a ITSupport Engineer to join a fast-growing team at a company that’s redefining the industry. This is your chance to work in a collaborative, shared engineering environment, while also taking real ownership … of global end-user and customer support. What You’ll Be Doing: Delivering 1st, 2nd, and 3rd line support across a dynamic tech stack Supporting both Windows and Linux environments Leading and contributing to project work including system deployments and infrastructure changes Providing support for internal applications used by teams across the business What We’re Looking For … 2+ years of hands-on ITsupport experience Solid understanding of Microsoft technologies Network Engineering fundamentals with a willingness to develop further A passion for automation and continuous improvement Strong communication skills and a proactive, can-do attitude This is a great opportunity for someone who wants to grow their career within a forward-thinking, global business. If More ❯
A leading financial institution, based in Canary Wharf are looking to hire an ITSupport Engineer, working as part of the London IT Team. They need an Engineer with experience of basic networking, Desktop and Laptop Hardware Support, Windows 10, MS Office 2007/2010, Android & I 0/S and Printer/Fax Support. The … Support Engineer will be required to deal with problems face-to-face with the user, software applications, trading floor and user interface. You must have previous experience of working in a high-pressured environment. Experience of Bloomberg would be beneficial but not essential. A normal day at the office for the ITSupport Engineer consists of attending More ❯
Infrastructure 2nd Line Support Manager - £80,000-£90,000 - London An experienced IT Infrastructure (2nd Line) Support Manager, with a service orientated mindset is required for a leading London Market Insurer, based in the City of London. Are you ready to take ownership of a high-performing IT team and bridge the gap between exceptional service … and technical expertise? Within this brand-new role, you will be responsible for a team of talented professionals while driving forward innovative solutions. You'll oversee all IT operations, ensuring the seamless performance of server, Microsoft, Azure Cloud, and networking infrastructure. The role: Lead, motivate, and develop the 2nd Line Support Team to deliver excellent service. Act as … the gap between the Service Desk and Engineering teams. Drive service improvements and implement efficient workflows to achieve targets. Schedule and conduct quarterly performance reviews. Partner with stakeholders to support the delivery of the IT Infrastructure roadmap and identify growth opportunities. Foster a service-oriented culture while implementing small changes via the change management process. Required experience and More ❯
1st/2nd Line Support Technician – London A 1st and 2nd Line Support Technician is required by an Insurance business in London to support their users in a fully cloud-based environment. We are looking for a customer service-driven person with a good attitude to join the team supporting users at all levels across the organisation. … of 2 days per week in their London office. Technology includes: Azure O365 Active Directory INTune SQL Your role will include: Laptop builds Creating users Onboarding/offboarding General ITsupport – 1st line and 2nd line Exchange & email configuration Incredibly important is your ability to communicate with users at all levels, to understand their problems and empathise as … well as fixing them. This is a people-based role for a technically proficient professional. This is an excellent opportunity for someone with 1st and/or 2nd line support experience to work for a supportive organisation in a small team where you will learn fast. It is also an opportunity to get experience within financial services/ More ❯
Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital … lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team … of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications More ❯
Executive IT Meeting Support Engineer : World Leading Energy Company Exciting opportunity for an Executive IT Meeting Support Engineer to join this global Energy Trading and Supply company. About The Role: Description: The IT Ops Engineer is the single point of contact for all Executive ITSupport needs. These range from performing everyday support tasks including password resets and software installations, to providing advanced support of the latest models of personal mobile devices, planning and executing of meeting support and potentially home visits. The Executive ITSupport Engineer will efficiently address the Executive requests whilst minimising IT risk, keeping the users’ down time at a minimum by providing … an enhanced and personalised ITsupport service for the subscribers at the required location. The IT Ops Engineer coordinates and performs Executive IT meeting support. These meetings can range from 1-to-1 videoconference calls, as well as large town halls and/or webcasts, requiring multiple video locations, and up to thousands of attendees. There More ❯