2 of 2 IT Support Jobs in Hatfield

tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. Role Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line … technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to the Development Team as necessary. Maintain accurate and detailed records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. … SLA’s and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Training Why choose our Azure Cloud Support Specialist apprenticeship More ❯

systems and factory automation. Mitsubishi Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and … their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch … members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to the Development Team as necessary. Maintain accurate and detailed records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. Provide timely solutions in line with More ❯