3 of 3 IT Support Jobs in Herefordshire

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic … opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets … using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly More ❯

Job Title: IT Support Engineer (SC Cleared) Location: MOD Hereford: Hereford - Hereford HR4 7DD Contract Type: [Contract] until 28th of November 2025 Clearance Required: SC Clearance (Security Cleared) Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. Key Responsibilities … Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met. Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations. Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns. Process IT equipment disposals in line with … contractual obligations. Replenish IT lockers as needed. Support hardware rollouts, deployments, and break-fix activities. Flag potential service issues or improvement opportunities to the team leader. Adhere to all site regulations and internal processes. Essential Experience & Skills: Strong working knowledge of Windows OS and Office 365 . Experience with Intel-based hardware and device maintenance. Proven break/ More ❯

What do you want to search? Keyword Apprenticeship Type Location IT Support Apprentice Apply From: 25/01/2025 Learning Provider Delivered by VELOCITY 1ST LIMITED Employer Velocity Academy Vacancy Description Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels … applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner. Provide excellent customer service as the first point of contact for all IT-related service requests. Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required. Ensure all incidents and service requests More ❯