2 of 2 IT Support Jobs in Ilkeston

Role: IT Support Engineer Location: Ilkeston Salary: £25,000 - £30,000 About the Role: An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will … work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high-quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and More ❯

To have a discussion regarding the role, please contact Craig on 07483 097939 . The IT Support Analyst will deliver prompt and effective resolutions to technical issues or queries faced by colleagues, ensuring that more complex issues are escalated to senior colleagues, technicians, or third parties. They will follow organisational and departmental policies & procedures. They will provide an … effective service to the organisation in hardware configurations and asset management. You will: Provide ongoing support to the Digital Services Team in resolving IT issues/tickets. Provide end-user technical support and maintenance (hardware and software) on all desktop systems, printers, telephones, mobiles, and other peripheral devices. Assist with the rollout of major software and hardware … upgrades. Troubleshoot systems, telecoms, and network problems, diagnosing and solving hardware/software faults. Support and administer the Office 365 desktop environment. Manage devices through P3 device management solutions. Maintain the Helpdesk system, recording appropriate information for fault incidents and reporting. Keep users and stakeholders updated on ticket statuses promptly. Determine users’ needs and work with team members to More ❯