2 of 2 IT Support Jobs in West Sussex

remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer … field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group ...

IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till and printer problems, guiding users through solutions, documenting actions, escalating any issues. Role Provide first-line IT support to colleagues across retail … prioritise and manage incidents and service requests Troubleshoot tills, payment terminals, computers, printers and scanners Resolve password, account access, email and software issues Support store networks, Wi-Fi and internet connectivity Set up equipment and user accounts for new starters Guide colleagues through technical solutions either by phone, email ...