via a dedicated online customer portal Ensure that excellent customer service is provided to the customer consistently Attend training sessions when required Order and arrange spare parts for various IT related incidents or requests via an internal logistics application process Coordinate/arrange and schedule Engineers or Field Engineering resources to customer sites Liaise pro-actively with suppliers or … you are: The Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) is passionate about customer service and communication, acting as the first point of contact for any IT-related issues, requests, and incidents that come in from our customers. This role focuses on customer support – this is NOT a technical troubleshooting/fixing/1st Line … ITsupport role. Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and strongly consider experience in a retail, customer service, coordinator/coordinating, or administration environment, though on-the-job training will be provided. Proficiency in using Microsoft Office programs, Like MS Word, MS Excel, MS Outlook, and MS Teams More ❯
2nd/3rd Line Support Analyst - Woking Our European client is looking for an experienced 2nd/3rd Line ITSupport Analyst to enable local users to operate effectively. You will have experience of 2nd/3rd Line Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third … Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career move, please forward your CV. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only More ❯
ITSupport Engineer (Training + Progression) Woking £25,000 - £28,000 + Lots of Training + Progression + Company Benefits Are you a Junior ITSupport Engineer looking to kickstart your career and join a company that will invest in your professional development with market leading progression opportunities and offer long term progression opportunities? Do you … in a company that pave the way with innovation in their sector and provide the optimum solutions available in the market? On offer is a great opportunity for an ITSupport Engineer to work in a small but very successful company that have seen their reputation rocket over their 40 years of operating, collecting numerous industry awards and … that are setting the pace in their markets, on both a national and international level. In this role you, will be speaking to lots of customers offering 1st line support and escalating and further issues. You will also have an extremely strong support programme which will see you being trained on 2nd/3rd line issues and beyond. More ❯
ITSupport Engineer (Immediate Start Available!) Woking £28,000 - £30,000 + Lots of Training + Progression + Company Benefits Are you a Junior ITSupport Engineer looking to kickstart your career and join a company that will invest in your professional development with market leading progression opportunities and offer long term progression opportunities? Do you … in a company that pave the way with innovation in their sector and provide the optimum solutions available in the market? On offer is a great opportunity for an ITSupport Engineer to work in a small but very successful company that have seen their reputation rocket over their 40 years of operating, collecting numerous industry awards and … that are setting the pace in their markets, on both a national and international level. In this role you, will be speaking to lots of customers offering 1st line support and escalating and further issues. You will also have an extremely strong support programme which will see you being trained on 2nd/3rd line issues and beyond. More ❯
