2 of 2 IT Technician Jobs in Cheltenham

will involve escalating and liaising with other business units in order to resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first … Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900). Responsibilities: Monitor the service desk mailbox and unassigned queue when assigned the task to ensure More ❯

Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average Apprenticeship Standard Information communications technician (level 3) Training Provider QA LIMITED Working Week Days and shifts to be confirmed. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Tuesday, 25th November … Start Date Tuesday, 2nd December 2025 Desired Skills Communication skills IT skills Customer care skills Analytical skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the Employer NORTHROP GRUMMAN UK LIMITED Northrop Grumman is a leading American aerospace and defence technology company that designs More ❯