solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at . With more than 200 expert staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer … s return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role … is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. More ❯
Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: £28 - £34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an … and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention … support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs. Respond to technical queries and support tickets from staff members, either on-site or via More ❯
Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary: £28 - £34k Role Summary Head Resourcing is currently recruiting for an experienced IT Helpdesk Technician to join a small, collaborative team of Service Desk Engineers. This is an … and effective issue resolution. A lot of the role will involve travelling to client sites, so a driving license is also essential. Role Purpose You will take ownership of IT support services within a designated office location, ensuring that all technology performs reliably and that end users receive efficient and professional support. The role requires strong troubleshooting ability, attention … support, you will contribute to the ongoing development of Service Desk processes and assist in identifying areas for service enhancement. Key Responsibilities Act as a key contact for local IT support, working closely with office managers to ensure all technology provisions meet user needs. Respond to technical queries and support tickets from staff members, either on-site or via More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Consider IT
Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT Support Technician to join our growing IT team and provide expert-level support to our clients. In this role, you'll resolve escalated IT issues, deliver proactive support, and contribute to infrastructure projects. You'll be working on a range of systems including networks, servers, Microsoft 365, and cloud platforms. This is an excellent opportunity to grow in a … software, and network issues? Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)? Supporting server infrastructure and virtual environments (e.g., Hyper-V/VMware/Cove)? Assisting with IT projects, migrations, and system upgrades? Creating documentation and contributing to the knowledge base? Mentoring junior support staff and acting as a technical escalation point? Ensuring timely resolution and excellent More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Consider IT
Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We’re looking for a 2nd/3rd Line Service Desk IT Support Technician to join our growing IT team and provide expert-level support to our clients. In this role, you’ll resolve escalated IT issues, deliver proactive support, and contribute to infrastructure projects. You’ll be working on a range of systems including networks, servers, Microsoft 365, and cloud platforms. This is an excellent opportunity to grow in a … software, and network issues? Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)? Supporting server infrastructure and virtual environments (e.g., Hyper-V/VMware/Cove)? Assisting with IT projects, migrations, and system upgrades? Creating documentation and contributing to the knowledge base? Mentoring junior support staff and acting as a technical escalation point? Ensuring timely resolution and excellent More ❯
they can be re-used in multiple contexts, and ensure that these are expertly delivered based on business priority and at best value for money. The Role: The Campus IT & AV Technician role encompasses the provision, installation, maintenance, and support of IT & audio-visual technologies across the University estate. They will also deputise for the Senior Campus … IT & AV Technician when required. What we will need from you: You will: - Participate in front-line service provision, supporting staff, students and visitors with enquiries and providing technical support, troubleshooting and resolving problems, escalating to second line teams where appropriate. - Assist in staff and student inductions and demonstrate the use of equipment, where appropriate. - Contribute to the … creation and maintenance of end user documentation, instructions and signage. - Take responsibility for the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system. - Assist in the delivery of high quality internal and external events by providing AV service provision and support in liaison with customers and More ❯