2 of 2 IT Technician Jobs in St Albans

provide first-line technical support to staff and students across the college, ensuring the smooth operation of IT systems and services. This role is essential in maintaining a high standard of customer service and resolving IT issues efficiently to support teaching, learning, and administrative functions. Role … first point of contact for all IT-related queries via phone, email, in-person and through the Service desk Log, track, and resolve support tickets using the college’s helpdesk system Troubleshoot and resolve basic hardware, software, and network issues Set up and maintain user accounts, passwords, and permissions ...

first-time-fix. • Application troubleshooting. • Produce and keep up-to-date documentation on client’s systems. Required skills and capabilities: • Recent experience providing IT Support in a commercial environment. • IT certifications such as MCP, CCNA CompTIA would be an advantage. • Technical on-site support. Essential individual attributes: • Good ...