IT Support Technician | Redhill | £27,000 - £30,000 Are yu an aspiring IT professional with gained hands-on experience and looking to level up your career within a dynamic, fast-growing Managed Service Provider Do you thrive on solving problems, delighting users, and working with cutting-edge tech in a collaborative environment? This is your chance to … and the wider technical team, all while expanding your own skills and exposure to the world of MSPs. Day-to-Day Responsibilities: Be the front-line hero for customer IT support queries via phone and email Log, track, and resolve cases using the ITSM tool Work with technologies such as Microsoft 365, Windows, networking, virtualisation, backups & more Assist in … knowledge base articles and internal support documentation Escalate issues effectively when needed, while owning the resolution process About You You are someone who has already dipped your toes into IT support—maybe in a helpdesk or internal IT role—and you are now ready to take the next step into the MSP world. You will be passionate about More ❯
on-site support as necessary. The role will require travelling to sites. The role will also entail routine maintenance of equipment and services - Basic installation, configuration and support of IT equipment (PC, phones, laptops, printers etc), Office 365 SharePoint management, e-mail account creation, backup maintenance, service and system checks, and general IT troubleshooting. You will be based … priorities. Willingness to work flexibly to meet business needs. Values aligned with our philosophy as outlined on our website Key Responsibilities Key responsibilities will include: Receive, manage and record IT help desk requests received either by telephone or email. On working days, initial triage and response to support calls, escalating where necessary to IT Manager/Out Sourced … Managed Service Resolve helpdesk requests e.g. creation of new users, Office 365 SharePoint management, e-mail account creation, backup maintenance, service and system checks, and general IT troubleshooting. Hands-on, on-site initial break-fix analysis of IT issues Basic installation, configuration and support of IT equipment (PC, phones, laptops, printers etc). Being prepared to assist More ❯
provider in Surrey.They have built an enviable client base over the years and are looking to expand their business and product offerings to their clients. Their dynamic approach to IT support and excitement in the industry sets them apart from other businesses in their class! With innovative technologies at their finger tips, the business has diversified with many new … product and service offerings over the years and as such, the need to increase the team has never been more prevalent. The Opportunity: Working as an IT Support engineer You will be providing 1st and 2nd line support to a diverse network of existing clients You will be the ‘voice’ of the business, the first port of call to … numerous long-standing clients, so the need to be clear, concise and upholding the company’s values is essential As the IT Support Engineer, you will be providing support over the phone, by email, remote session and onsite as required Working with the company’s internal systems, you will log and update all support tickets in a timely manner More ❯
Holmethorpe, Redhill, Surrey, England, United Kingdom
QA
Employer description: nTrust was founded in 2002 to provide the very best IT support and IT services. The distinction that stands nTrust apart is the decades of experience the Directors, Russ and Eric had, running IT departments for large companies, prior to starting this business. Responsibilities: First line support for all clients, from first call to ticket More ❯
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include resolving network, hardware and software issues Role First line support for all clients, from first call to ticket resolution Accurate ticket logging and documentation Technical support – Remote and on site, telephone and … an introduction to Windows, Linux, and PowerShell Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company. Apprenticeship Standard Information communications technician (level 3) Training Provider QA LIMITED Working Week Days and shifts to be confirmed. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Monday, 1st September … LTD We are proud of the team that we’ve built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. More ❯
Not just an IT support role - Join a company that actually invests in you We're working with a long-standing, people focused MSP, that's known for it's supportive culture and genuine career development. Whether you're starting out in your IT journey or looking to deepen your technical skills, this team offers the training … a call centre or a "burnout-heavy" helpdesk, you'll join a close-knit team of 10, working across a wide range of tech and clients. What's in it for you: 1st Line - Up to £27k DOE/2nd or 3rd Line - Up to £45k DOE + bonus Gym access + wellness perks Friendly team culture & regular socials … people here stay and grow Career progression 1st Line Support: Perfect if you're a recent graduate in a related field or you've got 1+ years in an IT support role. You'll handle day to day queries, learn tools like Office 365 and networking and build your skills in a supportive environment. 2nd/3rd Line Support More ❯
