being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber … security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in the area of IT services. Exceptional leadership skills, including in operational crisis situations, with the ability to develop and communicate an operational service management vision that inspires and motivates staff and aligns with the IT and business strategy An … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITILMore ❯
Ruscombe, Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Source4 Personnel Solutions
of IT infrastructure and network topology Comfortable with working flexible hours, including shift and potential on call responsibilities Security Clearance or willingness to undergo the clearance process is required ITILcertification is preferred but not essential Proficiency in Microsoft Office skills, Email, Word, and Excel Personal Skills: Self-motivated Able to work independently and take initiative with minimal More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITILcertification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITILcertification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are More ❯
for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification. Have proven working knowledge of Microsoft Software/Salesforce/D365 F&O/Power Apps & Automation/SQL/Sharepoint/O365 products/Collaboration Tools. Have … successful delivery of outcomes. Be able to develop and share knowledge with other team members and promote a performance-based culture within the team. Experience of IT Governance and ITIL processes including Change & Release management. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to More ❯