to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITILcertification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You More ❯
Employment Type: Full-Time
Salary: £30,000 - £42,000 per annum, Negotiable, Inc benefits
exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view … for continuous improvement and personal development. You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc. Desirable: ITIL Accreditation V4 Foundation equivalent or above Technical Competencies Project Management Experience in RCA Methodologies More ❯
and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯
