2 of 2 ITIL Certification Jobs in the City of London

Miro/Whiteboarding etc) Familiarity with helpdesk operations is a plus A good understanding of AI and LargeLanguage Models (LLMs) (highly advantageous). Microsoft Certified Trainer status (desirable). ITIL qualification (desirable). Practical experience with Power Automate and Copilot Studio (highly advantageous). Core competencies Active Listening - The ability to listen attentively and empathetically to learners Communication skills More ❯

of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge of cloud services, enterprise software, cybersecurity … and emerging tech such as AI and IoT. ITIL certification. Proven track record delivering complex IT solutions that meet business needs. Strong leadership, mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified More ❯