ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining … and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
london (city of london), south east england, united kingdom
DGH Recruitment
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining … and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
and interpersonal skills, particularly when working with executives A self-starter mindset with the ability to take ownership and see issues through to resolution ITIL-based support experience ; ITILcertification preferred Experience using ServiceNow ideally or similar ITSM platforms Nice to Have Financial services or investment banking … background ITIL Foundation, Microsoft/O365, or security certifications Office relocation or desk move support experience Contract Details Contract Type: Inside IR35 Location: Central London (on-site only) Start: ASAP Duration: 6 months rolling This is a high-impact role in a prestigious environment—ideal for someone who takes More ❯
and interpersonal skills, particularly when working with executives A self-starter mindset with the ability to take ownership and see issues through to resolution ITIL-based support experience ; ITILcertification preferred Experience using ServiceNow ideally or similar ITSM platforms Nice to Have Financial services or investment banking … background ITIL Foundation, Microsoft/O365, or security certifications Office relocation or desk move support experience Contract Details Contract Type: Inside IR35 Location: Central London (on-site only) Start: ASAP Duration: 6 months rolling This is a high-impact role in a prestigious environment—ideal for someone who takes More ❯
london (city of westminster), south east england, united kingdom
aap3 Recruitment
and interpersonal skills, particularly when working with executives A self-starter mindset with the ability to take ownership and see issues through to resolution ITIL-based support experience ; ITILcertification preferred Experience using ServiceNow ideally or similar ITSM platforms Nice to Have Financial services or investment banking … background ITIL Foundation, Microsoft/O365, or security certifications Office relocation or desk move support experience Contract Details Contract Type: Inside IR35 Location: Central London (on-site only) Start: ASAP Duration: 6 months rolling This is a high-impact role in a prestigious environment—ideal for someone who takes More ❯
business impact. Collaborate with regional teams (London and Aberdeen) to deliver stable and secure platform operations. Engage in Incident, Change, and Problem Management using ITIL processes. Implement continuous improvements in real-time support and operational efficiency. Align operations with regulatory frameworks, including EMIR and REMIT. Provide insight and support … . Knowledge of regulatory compliance and audit requirements in trading environments. Ability to work with global teams in a cross-regional setup. Desirable Skills: ITILcertification or practical ITIL experience. Working knowledge of Agile methodologies and third-party vendor management. Analytical capabilities to assess and optimize product More ❯
london (city of london), south east england, united kingdom
Marlin Selection Recruitment
business impact. Collaborate with regional teams (London and Aberdeen) to deliver stable and secure platform operations. Engage in Incident, Change, and Problem Management using ITIL processes. Implement continuous improvements in real-time support and operational efficiency. Align operations with regulatory frameworks, including EMIR and REMIT. Provide insight and support … . Knowledge of regulatory compliance and audit requirements in trading environments. Ability to work with global teams in a cross-regional setup. Desirable Skills: ITILcertification or practical ITIL experience. Working knowledge of Agile methodologies and third-party vendor management. Analytical capabilities to assess and optimize product More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Halian
Directory and Azure-based services . Familiarity with modern IT infrastructure and cloud-based technologies. Knowledge of Windows Autopilot or other device provisioning technologies. ITILcertification or knowledge of ITIL processes. Education & Qualifications: Degree in Computer Science , Information Technology , or a related field is preferred, but not More ❯
Central London, London, United Kingdom Hybrid / WFH Options
Halian Technology Limited
Directory and Azure-based services . Familiarity with modern IT infrastructure and cloud-based technologies. Knowledge of Windows Autopilot or other device provisioning technologies. ITILcertification or knowledge of ITIL processes. Education & Qualifications: Degree in Computer Science , Information Technology , or a related field is preferred, but not More ❯
service skills with strong attention to detail Comfortable working with videoconferencing technologies, particularly Microsoft Teams Rooms Experience with Intune and IT asset management tools ITILcertification preferred Ability to travel to other sites within the UK as needed More ❯
london (city of london), south east england, united kingdom
Vector Resourcing
service skills with strong attention to detail Comfortable working with videoconferencing technologies, particularly Microsoft Teams Rooms Experience with Intune and IT asset management tools ITILcertification preferred Ability to travel to other sites within the UK as needed More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Oryx Align Limited
communication skills, with the ability to present ideas clearly and persuasively Desirable: Experience in working within the construction, data centre and commercial property sectors Certification in project management (PMP, PRINCE2, etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT … providers to validate technical expertise. ITILCertification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private medical throughVitality, group personal pension -4% employer More ❯
in Computer Science, IT, Finance, Risk Management, or related field. o Master degree or MBA is highly desirable. Certifications: o CFA, FRM, PRM, PMP, ITIL certifications are advantageous. Industry Experience: o Minimum of 10 years in credit risk management with a focus on IT solutions. o Proven senior leadership More ❯
london (city of london), south east england, united kingdom
Morgan McKinley
in Computer Science, IT, Finance, Risk Management, or related field. o Master degree or MBA is highly desirable. Certifications: o CFA, FRM, PRM, PMP, ITIL certifications are advantageous. Industry Experience: o Minimum of 10 years in credit risk management with a focus on IT solutions. o Proven senior leadership More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Technologies Recruitment
clearly and concisely to stakeholders at all levels of seniority Desirable Skills Familiarity with SAN storage, Wifi, CCTV, UPS CCNA, Azure Solutions Architect Expert, ITIL qualifications A background of working in the Banking/Financial sector The role offers hybrid working with you only required to be in the More ❯
in Computer Science, IT, Finance, Risk Management, or related field. o Master degree or MBA is highly desirable. Certifications: o CFA, FRM, PRM, PMP, ITIL certifications are advantageous. Industry Experience: o Minimum of 10 years in Market risk and Market Data management with a focus on IT solutions. o More ❯
london (city of london), south east england, united kingdom
Morgan McKinley
in Computer Science, IT, Finance, Risk Management, or related field. o Master degree or MBA is highly desirable. Certifications: o CFA, FRM, PRM, PMP, ITIL certifications are advantageous. Industry Experience: o Minimum of 10 years in Market risk and Market Data management with a focus on IT solutions. o More ❯
training and professional accreditations. About the role: The IT Business Analyst role involves creating standard documentation aligned with the Service Design & Introduction process, using ITIL expertise to design, in collaboration with stakeholders, the best fit support model for AXA services within AXA UK. You will own and manage the … aligning stakeholder groups around a common vision. Use insight and experience of the Service Design and Introduction process to contribute to continual service improvement. ITILcertification (nice to have). Development of processes, workflows & techniques. Knowledge of IT industry & best practices. Agile Methodology. Understanding of 3rd party supplier More ❯
Lambeth, Greater London, Clapham Common, United Kingdom
Audio Visual Recruitment Ltd
skills. Preferred (But Not Essential) • Experience in the live events, theatre, or broadcast sectors. • A degree in Electronic Engineering, Computer System Engineering, or similar. • ITILcertification or other formal IT infrastructure credentials. • Familiarity with coding in C or C++ (Qt framework experience is a bonus). What We More ❯
Employment Type: Permanent
Salary: £50000 - £65000/annum Negotiable dependent on experience
skills. Preferred (But Not Essential) • Experience in the live events, theatre, or broadcast sectors. • A degree in Electronic Engineering, Computer System Engineering, or similar. • ITILcertification or other formal IT infrastructure credentials. • Familiarity with coding in C or C++ (Qt framework experience is a bonus). What We More ❯
london (city of london), south east england, united kingdom
JacobsMassey AV Specialists
skills. Preferred (But Not Essential) • Experience in the live events, theatre, or broadcast sectors. • A degree in Electronic Engineering, Computer System Engineering, or similar. • ITILcertification or other formal IT infrastructure credentials. • Familiarity with coding in C or C++ (Qt framework experience is a bonus). What We More ❯
Experience in managing large-scale IT projects. Strong project management skills. Excellent communication skills. Proven ability to collaborate across departments. CFA, FRM, PRM, PMP, ITIL certifications are advantageous. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Adecco
Offer expert guidance on platform capabilities and best practices Key Requirements: Proven experience in developing and configuring Freshservice (Freshworks) Strong understanding of ITSM principles; ITIL knowledge is an advantage Experience with APIs, webhooks , and automation tools Effective communicator with strong problem-solving skills Ability to work independently and prioritise … tasks Previous experience in the higher education sector Desirable: ITILcertification Experience with other Freshworks products More ❯
regulations, and driving innovation are key aspects of this role. Skills required:- Master's degree or MBA is highly desirable. CFA, FRM, PRM, PMP, ITIL certifications are advantageous. Minimum of 10 years in credit risk management with a focus on IT solutions. Proven senior leadership experience in financial services. More ❯