1 of 1 ITIL Certification Jobs in Devon

organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and ensure IT support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective … improvements to enhance service desk efficiency and customer satisfaction. What You'll Need to Succeed Experience managing service desk operations, with team leadership experience ITIL knowledge and implementation experience (ITIL certification preferred) Experience with service desk tools and ticketing systems Track record of improving support metrics Stakeholder More ❯