financial tracking, and risk assessments ? Drive a culture of continuous improvement, knowledge sharing, and operational excellence ?? What You Bring ? Degree in IT, Computer Science, or relevant field ? Accredited in ITIL, Prince2, APMP, or equivalent ? Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent residency … need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITILcertification Why is this a great opportunity? Chance to be part of a huge green energy/sustainability project, helping the UK to achieve it's zero carbon More ❯
SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall efficiency. Qualifications ITIL v4 qualified ITIL V4 Practitioner: Service Level Management - Desirable What you need to do now If you're interested in this role, click 'apply now' to forward an More ❯
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
is paramount, so it’s key that your strength of character and resilience will get you through the tough and challenging times. As a minimum requirement you'll have: ITIL accreditation in service delivery and support, minimum of practitioner level in incident management and service operations, or equivalent business experience Significant experience in an IT operational management role Experience More ❯
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
Sopra Steria Group
IOS and NX-OS. Experience of Ansible or similar automation/orchestration technologies or willingness to build expertise. Cisco ACI software defined networking experience or preparedness to build expertise. ITILcertification or experience. Full UK Driving Licence as travel to other sites will be required. Current DV Clearance or eligibility to gain DV clearance is essential for this More ❯
Role: Service Desk Manager Location: Bournemouth Salary: 36,000 Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3. The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. … that IT services can improve and conduct regular assessments and share the results with stakeholders. The ability to build a cohesive team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as the Service Desk Manager? SQL or … MySQL any PHP Has the ITILCertification Knowledge of cloud-based technologies. Keen to learn new technologies. Experience with Jira Service Desk or equivalent ticketing system. Time management and ability to prioritise workload. Experience working with bespoke enterprise applications. Great with Office 365 Strong technical, communication, and interpersonal skills. What is the next step? If you believe this More ❯
Role: Service Desk Manager Location: Bournemouth Salary: £36,000 Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3. The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. … that IT services can improve and conduct regular assessments and share the results with stakeholders. The ability to build a cohesive team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as the Service Desk Manager? SQL or … MySQL any PHP Has the ITILCertification Knowledge of cloud-based technologies. Keen to learn new technologies. Experience with Jira Service Desk or equivalent ticketing system. Time management and ability to prioritise workload. Experience working with bespoke enterprise applications. Great with Office 365 Strong technical, communication, and interpersonal skills. What is the next step? If you believe this More ❯
Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the … organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business … needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need: At least 5-10 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background. ServiceNow experience is advantageous, but not essential. ITIL Foundation Certification required, additional More ❯
