organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and ensure IT support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective … improvements to enhance service desk efficiency and customer satisfaction. What You'll Need to Succeed Experience managing service desk operations, with team leadership experience ITIL knowledge and implementation experience (ITILcertification preferred) Experience with service desk tools and ticketing systems Track record of improving support metrics Stakeholder More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
West Recruitment Pty Ltd
are now ready to take the next step up to management. Other key attributes in your profile include: Degree or formal qualification in IT. ITILCertification and the ability to work within the ITIL framework. Clear and concise communication skills - able to work with execs, entry-level More ❯
experience Specialist knowledge of information systems set-up, configuration, data entry and interrogation Excellent problem resolution and fault investigation skills Information Technology Infrastructure Library (ITIL) qualification, or willingness to obtain Proven experience of dealing with confidential information Expert knowledge of IM&T applications or systems, ideally in healthcare Extensive More ❯
post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall efficiency. Qualifications ITIL v4 qualified ITIL V4 Practitioner: Service Level Management - Desirable What you need to do now If you're interested in this role, click More ❯
call support out of hours on a 1 week in 4 basis Essential experience includes: * Experience of Juniper network devices * Experience of Juniper firewalls * ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines * Experience with encryption technologies Desirable Skills: * An understanding of More ❯
CMDB *Provide technical on call support out of hours on a 1 week in 4 basis Experience: * Knowledge of Juniper network devices and firewalls *ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines * Encryption technologies (ideally Solarwinds) * Managing and monitoring networks * Comfortable More ❯
