Senior Service Operations Engineer (2LS)
- Location
- Stoke-on-Trent, England, United Kingdom
systems Dell & Supermicro servers Dell and Meraki Switches Palo Alto &OPNSensefirewalls HP Thin clients Dell & Lenovo Laptops SharePoint Education and Experience Requirements Education: ITIL (Information Technology Infrastructure Library) Foundation (Additional ITIL qualifications are advantageous) Microsoft Certified CompTIA certification (A+/Network+/Security+) Experience: Experience in working … Managed Service Provider environment. Good knowledge of ITIL framework and experience with core ITIL processes in a Service Desk environment Excellent knowledge of the use of common Service Desk technologies (e.g., IT Service Management tools, remote support tools, health monitoring tools). 3+ years of experience ...