IT Service desk Analyst
- Hiring Organisation
- Ipsum
- Location
- Aldershot, Hampshire, United Kingdom, Tongham, Surrey
- Employment Type
- Permanent
best practices and a strong customer service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking …/Wi Fi), mobile device management, and security tools such as anti virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT related subject is desirable but not essential. ...