MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement More ❯
MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement More ❯
delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITILFoundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). More ❯
delivering complex projects. Excellent collaboration and communication across technical and non-technical teams. Qualifications Degree or equivalent industry certification. Professional certification in security/identity (e.g. CREST, GIAC). ITILFoundation certification. Incident response certification preferred. Technical Knowledge Proficient in SIEM, EDR, threat detection, and vulnerability management. Solid understanding of network security (firewalls, segmentation, IDS/IPS). More ❯
with VoIP platforms, preferably Gamma Experience with Apple device support Previous experience with Managed Service Platforms and RMM tools Desirable: Industry-recognised certifications such as MCSE, CCNP, HP ASE ITILFoundationCertificate Experience with Cisco or HP networking infrastructure Knowledge of scripting (PowerShell, batch files, VBScripts) Understanding of Network Security technologies including IDS/IPS Experience with More ❯
and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITILFoundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯
Slough, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITILFoundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more More ❯
