3 of 3 ITIL Foundation Certificate Jobs in Berkshire

configuration, and providing technical support for our IT Service Management (ITSM) toolset (Jira Service Management, Jira, Confluence), as well as implementing and maintaining selected ITIL practices. Additionally, you will serve as the Atlassian tools administrator for the organization. Reporting to the Director, IT, IT Service Management you will: Provide … that our ITSM tools are functioning optimally and meeting the needs of our users. Train users on how to use our ITSM tools and ITIL processes. Assist in creating and maintaining the company's CMDB, the Service Catalogue, and Knowledge base articles. Develop and maintain documentation for our ITSM ...

Microsoft Office. Familiarity with PC and peripheral hardware. Knowledge of MOD security classifications and guidelines. Full UK Driving Licence. Desirable Skills & Qualifications ITIL Foundation certification. SCCM knowledge and practical experience. Additional Information The role requires visiting a nuclear licensed site Benefits include a workplace pension, flexible benefits (life ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community ...