9 of 9 ITIL Foundation Certificate Jobs in the South East

perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge ...

Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat ...

specialist knowledge acquired through relevant experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in IT Service Management Knowledge and Experience Essential Min 1 year experience of working on an IT Service Desk … Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Surrey NHS Foundation Trust Address Royal Surrey Egerton Road Guildford GU2 7XX Employer's website https://www.royalsurrey.nhs.uk/ ...

DHCP. Mobile device support and MDM platform administration experience. Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint. Strong understanding of ITIL processes and experience with ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication … Plus standards and auditing processes. PowerShell scripting and automation capabilities. Microsoft certifications (MCSA, Azure Administrator, etc.). CompTIA A+/Network+ or CCNA certifications. ITIL Foundation certification. What We Offer: A dynamic and fast-paced environment working on state-of-the-art autonomous vehicle technology. Opportunities for career ...

follow documented procedures accurately. Comfortable working under pressure in a busy Service Desk environment. Broad knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. ...

Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. Degree in IT, Computer Science, or a related field, along with ITIL Foundation certification. Additional training in customer service or team leadership. Personal attributes include being calm under pressure, highly organised, and having a customer-first ...

user devices (laptops, desktops, mobile devices) Investigate and resolve hardware, software, and peripheral issues Manage and fulfil service requests in line with SLAs and ITIL best practices Escalate unresolved issues to 3rd line teams and vendors where necessary, providing detailed diagnostics Assist with Intune/Endpoint Manager device management … environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary Company pension scheme 25 days annual leave plus bank holidays ...

fixes. ________________________________________ Responsibilities - Act as the first point of contact for IT incidents and service requests - Triage, prioritise and break down issues in line with ITIL processes - Provide on-site desk-side and remote support - Deliver a strong first-time fix rate - Provide 1st Line support and carry out some … approach at all times ________________________________________ Skills & Experience - Experience working in a Service Desk or IT Support role - Experience triaging, prioritising and managing incidents - Understanding of ITIL fundamentals (incident management, service requests) - Experience supporting Windows operating systems - Good working knowledge of Microsoft 365/O365 - General hardware troubleshooting experience - Exposure ...

gathering, documentation, and validation. Strong stakeholder engagement skills, particularly with external clients. Experience in technology and government secure environments. Desirable Qualifications: Prince2 Practitioner certification. ITIL Foundation Certificate. Membership in the British Computer Society or other professional bodies. Agile Foundation certificate. If you're ready to take ...