12 of 12 ITIL Foundation Certificate Jobs in the South East

Change Enablement team. Participate in an on-call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. … operational processes. Proven track record of delivering results and meeting performance targets. Experience working within government or highly regulated environments. Desirable Skills & Qualifications ITIL Managing Professional/Intermediate certifications. ITIL Specialist - Create, Deliver & Support Certification. ITIL Practice Manager - Plan, Implement & Control Certification. Agile Foundation Certification ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

incidents using SIEM tools such as Microsoft Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes … tools such as Graylog Scripting or programming (PowerShell, Python, etc.) Knowledge of hybrid AD/Entra ID environments Exposure to Cloudflare or similar technologies ITIL Foundation certification What’s in It for You Exposure to a wide range of technologies and industries Supportive team environment with a focus ...

stakeholder management skills. Customer-focused approach with the ability to perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What ...

trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness and supportability. Skills & Experience Proven experience in Major Incident Management and Problem Management. ITIL Foundation certification or equivalent practical experience. Strong understanding of infrastructure, cloud services, networking and applications. Experience with Service Management tools, reporting platforms and dashboard creation. Excellent analytical, problem-solving and decision-making skills. Outstanding communication and stakeholder management abilities. Experience producing management information and KPI reporting. Knowledge ...

management role Deep Microsoft 365 and Entra ID expertise — this is non-negotiable Networking and infrastructure skills (LAN/WAN, DNS, SD-WAN, Fortigate) ITIL Foundation certified Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure Desirable: Halo ITSM experience, Microsoft ...

service management principles Qualification Criteria: Right to work in the U.K. MTA or equivalent entry-level IT qualification (desirable) Motivated to work towards an ITIL Foundation certification ...

activity. Produce management information and KPI reporting aligned to operational objectives. Drive continuous improvement initiatives through regular reviews and stakeholder engagement. Essential Skills & Experience ITIL Foundation certification (minimum requirement). Proven experience in Service Transition within complex IT environments. Experience documenting processes, procedures and operational readiness activities. Strong ...

transition issues and risks Support continuous improvement initiatives across Service Transition processes Provide guidance and coaching to operational resolver teams where required Skills & Experience: ITIL Foundation certified Proven Service Transition experience within complex IT environments Experience managing service acceptance and transition into live operations Strong stakeholder engagement ...

vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification or practical experience working within ITIL-based service management environments. Additional project management qualifications such as PMP or Agile certifications ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community ...

technical infrastructure teams. • Strong Linux systems administration experience within enterprise-scale environments. • RHEL • Debian • Ansible • Puppet • FAI • Zabbix • Experience working within Agile delivery environments. • ITIL Foundation certification or equivalent operational experience. • Strong troubleshooting and root-cause analysis skills. • Excellent communication and stakeholder management abilities. • Ability to balance strategic ...