Complaints Manager
- Hiring Organisation
- Neoci Ltd
- Location
- Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
efficiency and quality. Skills & Experience Essential Experience managing complaints or escalations within an MSP, telecoms, IT services, or similar environment. Strong understanding of ITIL concepts, particularly Incident, Problem, and Service Management. Excellent written communication skills with the ability to simplify complex technical issues. Strong analytical and investigative skills. Empathetic … calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure ...