3 of 3 ITIL Foundation Certificate Jobs in Surrey

Troubleshooting & Escalation Management Resolves complex, persistent, or high-impact technical issues across platforms. Coordinate escalations effectively, ensuring timely resolution and clear communication with stakeholders. ITIL & Service Management Expertise Applies ITIL principles to guide incident, problem, and change management. Understand service lifecycle stages and contributes to process consistency … user empowerment through clear, accessible resources. Qualifications Qualifications & Experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL Foundation certification required; ITIL Intermediate or Expert preferred. Additional certifications such as Microsoft Certified: Azure Administrator Associate, Jamf Certified Expert, or CompTIA ...

Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This role combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst … service performance. Lead customer and supplier service reviews and regular operations meetings. Act as the escalation point for major incidents and service issues. Drive ITIL best practices across Incident, Problem, Change and Service Level Management. Lead continual service improvement initiatives. Ensure successful transition of projects into live operational support. ...

requirements related to access management. Strong communication, stakeholder engagement and documentation capabilities. Ability to collaborate effectively with security, infrastructure, application and operational teams. Desirable ITIL Foundation certification or equivalent. Knowledge of, or certification in, ISO 27001. Security certifications such as CISSP, CISM or equivalent. Experience operating within transport ...