1 of 1 ITIL Incident Manager Jobs in the South West

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to £550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a … secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will … and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical More ❯