1 of 1 ITIL Service Manager Jobs in Northern Ireland

provider in Belfast. They are leaders in developing and implementing software & digital transformation projects for Public Sector Organisations and are currently recruiting for a Service & Change Manager for their team. This position is perfect for someone coming from an IT background who has vast exposure in incident & problem … management. Having previous team lead or management experience in service support will set you up for success in this complex environment. This is a hybrid position based in Belfast and candidates should be able to work in an office environment a number of days per week. The Role Manage … clients & stakeholders to ensure they are provided with the highest level of service. Oversee the service desk queue, ensuring efficient management of client incidents, service requests and change requests. Formulate and agree on Service Level Agreements (SLAs), managing performance & ITIL quality procedures, including contracts and service More ❯