2 of 2 ITIL Jobs in Banbury

Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices , supported by clearly defined SLAs, KPIs and continual service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal ...

platforms Track record of resolving complex technical incidents and delivering root-cause fixes. Experience contributing to infrastructure projects, upgrades, and migrations. Solid understanding of ITIL processes, SLAs, KPIs, and service desk operations. Excellent problem-solving, analytical, and decision-making skills under pressure. Strong communication and documentation abilities (technical … technical audiences). Desirable Relevant certifications (e.g., VMware Certified Professional, Kubernetes certifications, ITIL Foundation, Microsoft/Azure, CompTIA Security+, etc.). Experience with monitoring tools, scripting/automation (PowerShell, Bash, Ansible), and disaster recovery planning. Previous mentoring or team leadership exposure. What We Offer Opportunity to work on mission-critical ...