8 of 8 ITIL Jobs in Basingstoke

experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server ...

delivery functions. Strong senior stakeholder engagement and communication skills. Experience supporting bids, transition planning, and governance design. Professional certifications such as MSP, PRINCE2 Practitioner, ITIL, or Agile frameworks. Deliver high impact secure change as a Programme Manager Transition, Transformation and Agile Delivery . To apply, please send your ...

structured service documentation. Experience working to tight timescales in complex delivery environments. Strong stakeholder management and leadership capability. Service management qualifications such as ITIL, ISO20000, or IT4IT. An understanding of Agile or Kanban This role suits a governance focused Service Architect who can align service design with operational excellence. ...

optimisation and enhancement of enterprise ITSM platforms . Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance . Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments . Senior ITSM Engineer … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks , ideally with ITIL v4 certification . Experience delivering secure, large scale ITSM tooling solutions . Knowledge of Windows Server, Active Directory, Group ...

Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Capacity Manager) Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks, with certification preferred. Experience working with VMware based infrastructure. Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability to lead ...

Capacity Manager) , you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Capacity Manager) Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks , with certification preferred. Experience working with VMware based infrastructure . Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability ...

data governance, lineage and cataloguing using Purview/Unity Catalog. Establish data quality frameworks, monitoring and observability across pipelines. Manage orchestration, platform operations and ITIL-aligned incident/change processes. Ensure strong data security, access controls and regulatory compliance. Support and enable machine learning and AI solutions within Databricks. Monitor … operations end-to-end (including DevOps, monitoring, reliability and cost control). They will be fluent across data engineering, governance, ML enablement and ITIL-aligned change and incident management. Proven expertise in delivering Azure and Databricks data platform solutions. Strong background in designing and optimising complex ETL/ELT pipelines. ...

meet required standards. Lead the lifecycle of problem records, including root cause analysis and proactive trend identification. About You Strong experience establishing and maturing ITIL-aligned change and problem management processes in a large organisation. Proven experience in process or service ownership with measurable improvements delivered. Strong analytical and problem … solving skills, with the ability to interpret data and drive decisions. ITIL v3 or v4 Foundation certification. Familiarity with tools such as M365, Cherwell, DevOps, and methodologies such as Agile, TOGAF, and ITIL. Why Join Us? At SNG, you'll be part of a purpose-driven organisation that values fairness ...