issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes, including incident, problem, change, and configuration management. Relationship Building: Build and maintain robust relationships with clients, vendors, and other stakeholders. Risk More ❯
Basingstoke, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
will help in Troubleshooting, Monitoring, and fine tuning of Exchange. * Exchange Best Practice Analyzer Report. * Exchange Performance Troubleshooter Analyzer. * MPS Report * Demonstrated experience in ITIL best practices methodologies. APPLY NOW! Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯
and Reporting Manager to join the team on a hybrid basis. Experience required: Experience in leading delivery teams and developing high performance within an ITIL framework Experience working in a reporting, MI or BI dashboard team in a fast-paced environment and complex business setting. Skills in developing MI and More ❯
SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯
Understanding of ISA, VPN, RAS, DNS, SAN, and Server Hardware/RAID. Troubleshooting & Monitoring Tools – Proficiency in using Exchange Best Practice Analyzer, MPS Reports. ITIL Best Practices – Familiarity with ITIL methodologies for structured service management. Please apply for immediate interview More ❯
