1 to 25 of 53 ITIL Jobs in Hampshire

identify patterns and trends Eligibility for Security Clearance is required, with the possibility of progressing to higher level vetting (DV) in future. Desirable ITIL 4 certification Service Incident Management experience Knowledge of telecommunications technologies Experience with Fixed Line Remedy systems Understanding of CIP and SIP processes Worried that ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting ...

services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems ...

major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised ...

environments Endpoint management across Windows 10/11, iOS, Android, macOS Experience with Entra ID/Azure AD & security policies Knowledge of endpoint security & ITIL practices Desirable SCCM/co-management experience PowerShell automation PKI/certificate-based authentication Integration with tools like ServiceNow/Azure Monitor Guidant, Carbon60, Lorien ...

environments Endpoint management across Windows 10/11, iOS, Android, macOS Experience with Entra ID/Azure AD & security policies Knowledge of endpoint security & ITIL practices Desirable SCCM/co-management experience PowerShell automation PKI/certificate-based authentication Integration with tools like ServiceNow/Azure Monitor Guidant, Carbon60, Lorien ...

desk to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. ...

technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure cost management Public sector ...

major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised ...

deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding ...

environments. Strong knowledge of Windows Server, Active Directory, DNS, Group Policy, and virtualization technologies. Experience with Microsoft SQL Server administration and support. Familiarity with ITIL-based incident and change management processes. Excellent troubleshooting, communication, and documentation skills. Experience with PKI, Hyper-V, networking, or data center operations is advantageous. Relevant ...

remediation approaches Experience working with endpoint management tools like Intune and SCCM to support vulnerability remediation Understanding of cyber security principles, risk management, and ITIL-based service management practices Desirable Experience integrating vulnerability management tools with enterprise platforms (e.g. ServiceNow) Familiarity with cloud environments (e.g. Azure) and associated security considerations ...

remediation approaches Experience working with endpoint management tools like Intune and SCCM to support vulnerability remediation Understanding of cyber security principles, risk management, and ITIL-based service management practices Desirable Experience integrating vulnerability management tools with enterprise platforms (e.g. ServiceNow) Familiarity with cloud environments (e.g. Azure) and associated security considerations ...

Experience managing end-to-end asset lifecycle from acquisition to retirement. Familiarity of software licensing models and regulatory standards. Familiarity of ITAM best practices. ITIL foundation knowledge. If you are interested in joining a team that lies at the heart of what OS is about, we are looking for someone ...

lifecycle. Promote excellent customer service, acting as a point of escalation for complex queries or complaints. Skills and Experience: Experience and knowledge of utilising ITIL best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining ...

other platforms. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. ...

store teams. Desirable (But Not Essential): Experience managing digital signage Content Management Systems (CMS). Prior experience working within a Retail IT environment. ITIL V3/V4 certification. Awareness of enterprise security and compliance standards (PCI-DSS, GDPR, PII). Why Apply? This is a brilliant opportunity ...

store teams. Desirable (But Not Essential): Experience managing digital signage Content Management Systems (CMS). Prior experience working within a Retail IT environment. ITIL V3/V4 certification. Awareness of enterprise security and compliance standards (PCI-DSS, GDPR, PII). Why Apply? This is a brilliant opportunity ...

store teams. Desirable (But Not Essential): Experience managing digital signage Content Management Systems (CMS). Prior experience working within a Retail IT environment. ITIL V3/V4 certification. Awareness of enterprise security and compliance standards (PCI-DSS, GDPR, PII). Why Apply?/Benefits This is a brilliant opportunity ...

store teams. Desirable (But Not Essential): Experience managing digital signage Content Management Systems (CMS). Prior experience working within a Retail IT environment. ITIL V3/V4 certification. Awareness of enterprise security and compliance standards (PCI-DSS, GDPR, PII). Why Apply?/Benefits This is a brilliant opportunity ...

access administration, endpoint protection, and software deployment. A bility to guide and mentor First Line colleagues to develop their skills. An understanding of ITIL service management principles. Benefits: 2 5 D ays H oliday Birthday Day Off Buy H oliday S cheme Career Development and Progression Opportunities Employee Assistance Programme ...

experience operating at Service Delivery Director/Head of Service level Strong background within MOD/defence or highly secure environments Deep understanding of ITIL-based service management frameworks Demonstrable commercial ownership (P&L, cost control, revenue growth) Experience managing complex, multi-supplier service environments Strategic mindset with the ability ...

place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure ...

Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...