1 to 25 of 36 ITIL Jobs in Hampshire

Data Querying: Familiarity with SQL or equivalent querying techniques to extract, join and validate structured datasets. Financial Qualifications: AAT, CIMA, ACCA or equivalent qualifications. ITIL 4: Foundation certification or working knowledge of relevant practices, including Incident Management, Problem Management, Change Enablement, Service Configuration Management, Service Level Management and Financial Management. ...

clearance or eligibility to go through SC clearance. Desirable skills and experience Previous experience working within a government or public sector environment. Knowledge of ITIL Service Management principles. Experience supporting Microsoft Windows and Microsoft 365 environments. Familiarity with Active Directory user administration. Experience with ServiceNow or similar ITSM platforms. ...

troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset fixes the cause, not just the ticket and sound judgement using AI tools ITIL 4 Foundation (or later), or achieved within six months Hybrid working at Andover, with occasional travel to UK sites and EMEA offices. Occasional ...

Sentinel. SIEM, endpoint detection and response, secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security ...

technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience Azure Virtual Desktop PKI/certificate services Exchange on-premise to Exchange Online/hybrid Exchange Azure landing zones Azure Policy ...

Working knowledge of client security policies, NCSC guidance, Cyber Essentials Plus, ISO 27001, and security assurance processes. Relevant certifications such as CISSP, CISM, CRISC, ITIL, PMP, CCNP Security, Palo Alto PCNSE, Check Point CCSE, Fortinet FCSS/NSE, or equivalent. Security clearance (SC/DV) or eligibility to obtain clearance. ...

major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised ...

supplier governance framework . Experience with tendering, supplier selection and ongoing performance management. DV Clearance . Relevant professional qualifications/certifications such as CIPS, ITIL or PMP . Security Clearance Active SC Clearance is mandatory. DV Clearance is highly desirable due to the sensitive nature of the programmes and onsite ...

strong and consistent. Track Network availability, utilisation, and performance with optimisation and continuous improvement centric always. Drive Network delivery governance, including risk management, full ITIL suite processes, reporting and compliance auditing. Support skills management, financials, and procurement and support with vendor liaison and associated support renewals. Provide regular reporting ...

communications skills, organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

communications skills, organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

ticketing or service management systems. Strong communication, customer service and problem-solving skills. Ability to prioritise workload, follow processes and work to SLAs. Desirable ITIL knowledge or certification. Experience working within ISO or other structured service management environments. Personal Attributes Customer-focused, professional and dependable. Calm under pressure with ...

customer friendly telephone manner Advanced keyboards skills Ability to remain calm when dealing with difficult users Practical understanding of NHS IT Security issues Desirable ITIL Foundation Certificate Knowledge of supporting clinical applications within a healthcare setting Experience of working within an NHS Digital environment Employer details Employer name Isle ...

Level 3/4, STEM degree, or equivalent software testing experience. Professional Certifications: ISTQB Certified Tester Foundation Level (CTFL) or BCS Software Testing certification; ITIL Foundation; test automation tool-specific accreditation (e.g. Tricentis Tosca AS1/AS2, Selenium) advantageous. We believe strong connections and community are key to our success. ...

deploy new features for in-house applications to align with IWTs requirements (C# and .NET) Risk assess the change impact, and manage changes through ITIL Change Management processes Engage with product owners to understand requirements and convert into User Stories as part of the Agile process Stay current ...

developer or cloud architecture credential (e.g. AWS Certified Solutions Architect, Azure Developer Associate); Agile/SAFe certification (e.g. SAFe Practitioner/Agile Software Engineer); ITIL Foundation. We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing ...

technical delivery. Proven problem-solving and decision-making capabilities. Experience within secure, regulated or high-assurance environments would be advantageous. Industry certifications such as ITIL, CCNA/CCNP, VMware, Dell, HPE, Lenovo or Cisco would be highly desirable. Ability to obtain UK security clearances if required. Benefits: Opportunity to work ...

Automation Engineer/Technical Test Analyst) or Certified Agile Tester (CAT); Agile/SAFe certification (e.g. SAFe Practitioner, Scrum Master, or Agile Software Engineering); ITIL Foundation certified. We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support ...

equivalent. Creation and management of Capability and Technology roadmaps. Stakeholder Management, including workshop facilitation. Understanding and use of Service Management practices such as ITIL or eTOM. Either hold professional registration with a relevant professional organisation, or willingness to work towards registration. What we offer We offer a combination of mentoring ...

projects as a Solution Architect, on time and within budget Certified ServiceNow System Administrator Certified Implementation Specialist in at least one ServiceNow product suite ITIL Foundation certification (v3 or v4) Strong hands-on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions ...

Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail ...

infrastructure, networking and application dependencies within enterprise environments. Experience with SQL Server clustering, Always On Availability Groups or similar HA technologies. Familiarity with ITIL-based operational support and change management processes. ...

Team, the Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework. This position is based on-site at the Portsmouth Campus. Discover the advantages of joining our university. We offer a range of attractive benefits ...

teams, commercial functions and third-party suppliers, the role drives accountability, addresses service performance issues and embeds a culture of continual improvement aligned with ITIL 4 principles. Key Responsibilities Define, negotiate and maintain SLAs, OLAs and supplier underpinning agreements, ensuring commitments are measurable, achievable and aligned with business needs … tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners ...

objectives and quest for continual improvement in delivering a 'best in class' IT service to its customers. The postholder will conform to a strong ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently met and preferably surpassed to deliver high-quality solutions … sign on solutions. Experience of using a Helpdesk/Service Desk and Remote Control Support Tools is part of the role and knowledge of ITIL processes would be advantageous. We also manage other bespoke hospital applications for which Training will be given and good communication skills is needed ...