9 of 9 ITIL Jobs in Bolton

Knowledge: A minimum of one years recent experience working in a technical help desk or IT service desk role. Familiarity with key IT concepts and commonly used terminology. Previous ITIL experience is desirable. Previous customer service training is desirable. Experience with shift working, including unsociable hours, is desirable. Competencies and Skills: Excellent interpersonal, written, and verbal communication skills. Ability to More ❯

systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

customers. Excellent presentation, interpersonal, and problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP Networking, MPLS, Microwave, etc.), with More ❯

Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We are a rapidly More ❯

MS Project, Monday.com, Trello, Smartsheet). Knowledge & Skills Experience working in telecommunications/Managed Services. Familiarity with networking technologies (leased lines, broadband, MPLS, SIP, SD-WAN). Knowledge of ITIL and Service Transition processes. Strong communication, organisational, and problem-solving skills. Ability to manage multiple stakeholders and competing priorities effectively. Security Requirements Must be able to pass BPSS and any More ❯

a growing Business Development Consultancy in Bolton who is working with one of the world's largest certification providers. This qualification provider specialise in globally recognised qualifications such as ITIL and Prince2 and are seeking Customer Relationship and Sales Executives to assist their students. This is not a high-pressure sales role but a consultative position, speaking to individuals who More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and … resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer-focused environments (healthcare/NHS exposure highly More ❯