1 to 25 of 233 ITIL Jobs in Manchester

strongly . : Microsoft Certified: Windows Server Hybrid Administrator Associate or similar. Desired Qualifications: Prior experience supporting VIP users in legal, financial, media, or other executive-heavy industries. Familiarity with ITIL practices and process-oriented service delivery. Experience with MDM tools (Intune, Jamf) and endpoint management policies. Exposure to AV/conference room systems, Zoom Rooms, or Microsoft Teams Rooms. Strong More ❯

challenges, and ensure actions and decisions are in sync with long-term objectives. Planning, Project & Programme Delivery Take ownership of incidents, requests, and project tasks, providing timely updates. Apply ITIL and project management practices to ensure smooth delivery. Recognise and escalate risks or constraints to service delivery. Collaborate effectively and use available resources efficiently. Balance teamwork with personal accountability to … or equivalent Level 3 apprenticeship in ICT (e.g. Azure Cloud Support Specialist), or equivalent qualification/experience (e.g. A-levels) Desirable Qualifications and Certifications SDI Service Desk Analyst (SDA) ITIL 4 Foundation – IT Service Management CompTIA A+ (220-1201/1202) Inclusivity Statement Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on More ❯

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications … expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Platform Ownership & Product Engineering Data-Driven Decision-Making using telemetry Security & Compliance by Design … Administrator MS-102 – Microsoft 365 Administrator Expert SC-300 – Identity & Access Administrator AI-102 – Designing & Implementing AI Solutions in Azure AZ-400 – DevOps Engineer Expert MD-102 – Endpoint Administrator ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Azure AI Engineer Associate (desirable) TOGAF 9 Certification (desirable) ITIL Foundation Certification (desirable) Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible approach and positive More ❯

Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible More ❯

SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy More ❯

SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy … pride in work and suggest ways to improve quality Qualifications Degree level education (Computer Science or other relevant technical discipline) or relevant experience Microsoft certifications or training Foundation level ITIL More ❯

SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy More ❯

foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives. Take ownership of incidents, requests, and project tasks, providing timely updates. Apply ITIL and project management practices to ensure smooth delivery. Recognise and escalate risks or constraints to service delivery. Collaborate effectively and use available resources efficiently. Balance teamwork with personal accountability to More ❯

day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally More ❯

day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally More ❯

tools. Experience with backup and recovery solutions and strategies. Basic knowledge of database management systems (SQL, MySQL). Strong experience with cloud services, including cloud migration projects. Knowledge of ITIL best practices and experience in an ITIL-based environment. There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our More ❯

record of implementing structured release management processes. Experience in managing large-scale releases across multiple business units, ensuring seamless integration between Digital, Retail, and Supply Chain. Strong background in ITIL-based Change & Release Management, with expertise in risk assessment, compliance, and quality assurance. Proven ability to manage outsourced release execution layers, ensuring alignment with organisational objectives and quality standards. Exceptional … . Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification, with a strong focus on Release & Change Management. Certification in Agile, DevOps, or SAFe Release Train Engineer. Extensive experience governing enterprise-wide release strategies, ensuring More ❯

within a fast paced commercial organisation Demonstrate extensive experience & knowledge of the listed technologies Have significant knowledge of IT risks and the importance of suitable mitigations Demonstrate knowledge of ITIL Service Management principles Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate … made in advance for a task with resolutions in mind for any issues that arise Highly desirable: Vendor/Supplier Management Business continuity awareness Professional Experience Awareness of ISO27001, ITIL and PCI Security Cloud Technologies: Azure and SaaS based solutions. Microsoft Certifications PowerShell SharePoint/Team Administration Experience of System Migrations including Tenant to Tenant. Experience Technical Project Delivery ITIL More ❯

days in the office once the team is established. Experience required : Education - Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Technical, training & skill levels More ❯

days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Strong interpersonal and communication More ❯

part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time …/7 Service Desk, requiring a flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds Service Desk ITSM tool, ensuring alignment with ITIL processes. • Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are … 00. Knowledge, Skills and Experience Essential • Proven experience in an IT support environment, preferably in a 24/7 setting. • ITIL 4 Foundation certification (or willingness to obtain). • Knowledge of SFIA Levels 2-3 in service operations, including incident management, customer service support and request fulfilment. • Ability to learn and adapt to new systems, processes, and technologies. • Experience with More ❯

SCSM) Excellent communication and analytical problem-solving skills Top 5 Optional Skills Microsoft Dynamics (2012AX or D365) Office365 administration Experience with Octopus Deploy or similar deployment tools Knowledge of ITIL practices and certification ? Not a fit for you? Share this with someone in your network who might be interested! ? Visit our homepage: https://www.us3consulting.co.uk ? Follow us on LinkedIn More ❯

crucial in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Using ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional end-user support and contribute to improving IT service delivery. This is a full-time, 4-day-per-week position … supporting a 24/7 Service Desk, requiring flexibility in working hours. Job Duties Log, categorize, and prioritize incidents using Solarwinds Service Desk ITSM, aligned with ITIL processes. Perform initial triage; troubleshoot and resolve incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base … and 22:30-08:00, four days a week. Knowledge, Skills and Experience Proven experience in IT support, preferably in a 24/7 environment. ITIL 4 Foundation certification or willingness to obtain. Knowledge of SFIA Levels 2-3 in service operations, including incident management and request fulfillment. Ability to learn new systems and technologies quickly. Experience with ITSM tools More ❯

understanding of Smart Metering Networks , and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will More ❯

in the design and implementation of operational processes that enable effective service delivery. Desirable Skills: Relevant professional certifications in IT service management or working towards the required levels (e.g. ITIL 4). Experience working in digital delivery within a regulatory environment. Experience of GDS assessments and knowledge of GDS service standards. Experience setting up a new organisation or function. Relevant More ❯

Hyper-V, firewalls (FortiGate/WatchGuard) Strong Azure experience – especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks) Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection Comfortable in a fast-paced, multi-region environment with occasional travel Experience with … Growth: Own critical systems and lead with influence People-first culture: Inclusion, transparency, and development are at the core of our values Career development: Support for certifications (e.g., Azure, ITIL), growth pathways, and mentoring Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at More ❯

Owner for Azure and DevOps services. A Typical Day For You Would Include Collaborating with customers to gather requirements, design, build, and implement solutions Operating within structured environments like ITIL and ISO 20000, including documentation Managing major incidents and investigations Coordinating with internal and external teams Presenting and reporting to stakeholders This role involves working with government clients, so candidates More ❯

to work in a team environment with a customer service focus And have: A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably A certification in ITIL, AI technologies, or related fields Experience in technology support Experience documenting processes and technical requirements Experience working with AI agents and creating complex prompts Experience working with AI/ML More ❯