3 of 3 ITIL Jobs in Brentwood

keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This ...

keen to explore automation and AI to streamline repetitive tasks, improve service quality and create more time for higher-value technical work. Desirable ITIL v4 certification CompTIA qualifications Microsoft certifications such as AZ-104, MCSE or MCSA Experience with Jira, Confluence or similar collaboration platforms What's On Offer This ...

e.g., Microsoft 365, collaboration tools, and FRP-specific systems). Maintain accurate records of all interactions and resolutions in line with compliance standards. Follow ITIL-aligned best practices for incident, problem, and request management. Assist in creating and maintaining knowledge base articles to support self-service and team efficiency. Ensure … Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies Analytical thinking and problem-solving ...