10 of 10 ITIL Jobs in Essex

tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound). Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Understanding of cybersecurity principles and previous collaboration with MSPs. About Jollyes Pets Jollyes are an award-winning ...

support across all sites and customer locations nationwide. * Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed. * Apply ITIL v4 principles within a service delivery environment. * Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported ...

looking for an eager candidate to join us as an apprentice. The Service Desk operates in an enterprise environment underpinned by the ITIL framework. You will perform installation and configuration of hardware, operating systems, software, and applications within existing standards and predetermined timescales. Responsibilities: Provide quality technical maintenance and support ...

Lead Auditor/Implementer, AWS Certified Cloud Practitioner, Azure Fundamentals (AZ-900), Google Cloud Certified - Associate Cloud Engineer, PRINCE2 Foundation, Certified ScrumMaster (CSM), CRISC, ITIL Foundation. Training and Progression You will develop deep expertise in Data & Digital Advisory domains and enhance your business acumen through direct client work. The experience ...

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary utilising the ITIL framework. Provide advice and guidance on best practice for using the ICT systems. Take responsibility for all owned open calls with appropriate escalation where necessary. ...

with Provide. Person Specification Qualifications Essential Educated to degree level in a related subject or equivalent experience within a development team or department. Desirable ITIL foundation certificate or higher Experience Essential Good understanding of database architecture and querying best practice using SQL. Strong programming experience using languages such as Python ...

cloud infrastructure Solid understanding of virtualisation, storage, and Unix networking Strong troubleshooting skills and ability to resolve complex, business-critical issues Experience working in ITIL-governed environments Confident communicator, comfortable working with senior technical and non-technical stakeholders Required Skills Unix or Linux certifications (RHCE, RHCSA, or similar) Strong scripting ...

customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability. Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture … potential. Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems. What we are looking for ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution. Customer-Centric: Your commitment to exceptional ...

needed Keep the internal knowledgebase updated with common issues and solutions Assist with procurement and logistics of IT hardware to various locations Follow ITIL v4 support practices (training provided) Skills and Experience Essential: Previous experience in 1st line IT support or service desk environment Good knowledge of Windows operating systems … Desirable: Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps Experience with scripting (PowerShell/CMD) Previous experience in public sector or justice-related environments ITIL V4 Foundation certification or equivalent Additional IT certifications (e.g., MCP, MCDST, CCNA) Education and Qualifications: GCSE (or equivalent) in English and Mathematics IT-related qualification ...