2 of 2 ITIL Jobs in Bridgend

What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents ...

Line level. Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. Experience in using ITIL based ticketing system (ITIL foundation preferred). Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee ...