22 of 22 ITIL Jobs in South Wales

experience as a Service Delivery Manager within a complex organisation Strong experience managing outsourced, multi-supplier services within a SIAM model. Excellent knowledge of ITIL 4 practices, including Service Level Management, Supplier Management, Incident, Problem and Change Management. Strong understanding of modern IT environments including: Microsoft Azure and hybrid cloud ...

Bring: Significant IT service delivery or service management experience in a complex enterprise. Strong multi-supplier, outsourced-service or SIAM experience. Practical knowledge of ITIL 4 service-management practices. Experience managing SLAs, KPIs, supplier performance and service improvements. Broad technical understanding of cloud, infrastructure, SaaS, end-user computing and enterprise ...

stakeholders. Experience leading, coaching or mentoring other Business Analysts. Desirable BCS, ISEB or equivalent Business Analysis qualification. PRINCE2 Foundation or equivalent project management qualification. ITIL experience or qualification. Experience within a utility, infrastructure or similarly complex organisation. If you're an experienced Business Analyst ready to step into a senior ...

Service Management. Vous justifiez idéalement : D'une expérience de 5 ans minimum dans un environnement IT complexe. D'une bonne maîtrise des processus ITIL, notamment Change Enablement et Change/Release Management D'une expérience des plateformes ITSM telles que ServiceNow. D'une connaissance des environnements Cloud (Azure ...

Leading national IT and data infrastructure projects, including structured cabling (Cat6/Cat6A) and technology rollouts Applying governance frameworks such as PRINCE2, Agile and ITIL Building and maintaining detailed plans, trackers and reporting dashboards Managing risks, dependencies, budgets and mitigation plans across multiple concurrent projects Acting as the primary point ...

ability to support technical teams when required Experience delivering application and business systems projects Experience working with ERP or enterprise application environments Knowledge of ITIL or service management environments Exposure to Microsoft technologies including C#, VB.NET and SQL would be beneficial Why You Should Apply: Opportunity to take ownership ...

disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy for end users and a passion for improving how services are experienced Desirable ITIL Foundation (v3 or v4) Experience with DEX tooling or concepts Exposure to public sector or regulated environments Apply Today If you are working ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Cat6/Cat6A installations, containment, testing and quality assurance . It would be great if you also have: PRINCE2 Foundation or Practitioner , or equivalent. ITIL Foundation , or an equivalent service-management qualification. SALARY & BENEFITS: Starting salary of £32,000 with lots of scope to progress and grow within the division. ...

Cat6/Cat6A installations, containment, testing and quality assurance . It would be great if you also have: PRINCE2 Foundation or Practitioner , or equivalent. ITIL Foundation , or an equivalent service-management qualification. SALARY & BENEFITS: Starting salary of £32,000 with lots of scope to progress and grow within the division. ...

influencing skills The ability to engage effectively with clinical, operational and technical stakeholders Product leadership experience within complex healthcare environments Desirable experience includes: ITIL understanding HL7/FHIR knowledge Agile delivery experience What you'll get in return Opportunity to play a pivotal role in a major NHS digital transformation ...

communication, able to translate technical resilience concepts for engineering, product and executive audiences. Relevant certifications welcomed but not essential (e.g. ISO 22301, CBCI, CISSP, ITIL, AWS Solutions Architect/Well-Architected). Interview process The interview process for this role is two stages including a technical competency-based question ...

partner to a senior engineer Nice to have: experience in education, healthcare or another regulated sector; experience within a group structure or of acquisitions; ITIL, PRINCE2, Agile or ISO 27001 Lead Implementer; experience managing a technology budget and supplier contracts. Interested? Apply with your CV, or contact Kim Gibbons ...

management frameworks Large-scale digital transformation programmes Higher Education or similarly complex organisational environments Professional qualifications in areas such as TOGAF, DAMA-DMBOK or ITIL would also be advantageous. Why join? This is an opportunity to take a leading role in establishing data architecture across Cardiff University and shape ...

ability to juggle multiple workstreams and priorities Clear, confident communication with customers, engineers and senior stakeholders Nice to have PRINCE2 Foundation or Practitioner ITIL Foundation Experience of rollouts in retail or other multi-site operational environments Interested? Apply now and I'll be in touch shortly after. --- Fusion People ...

service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships … Service Delivery Experience creating, negotiating and managing SLAs Strong customer governance and service review experience Experience managing suppliers and third-party relationships Knowledge of ITIL principles and service management practices Experience of project management methodologies Good commercial awareness, including service costing and contract discussions A good understanding of hardware, software ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

software, LAN/WAN/WLAN networks, cellular phones, email, Windows/MAC/Linux operating systems, and IT compliance. Working in environments following ITIL best practice methodologies. Excellent customer service skills. Demonstrates strong organizational and time management skills with attention to detail. Demonstrates excellent communication (oral and written) skills … Demonstrate cultural sensitivity among individuals and groups. Bachelor's degree in computer science or other related technical field or 5 years of related experience. ITIL certification, as well as any other related technical certification, are preferred. Previous experience with leading a project or technical implementation. Experience with Service Now ticketing ...

successful in this role You'll bring substantial IT service delivery leadership experience, with strong knowledge of Major Incident Management, Problem Management and ITIL-aligned environments. You should be comfortable combining people leadership with client engagement, operational governance and commercial responsibility, while demonstrating the curiosity to challenge established approaches … succeed. • Strong experience in IT Service Delivery Management within complex enterprise or managed-service environments, with solid knowledge of Major Incident and Problem Management, ITIL principles, operational governance and continual service improvement practices. • Excellent client and stakeholder management skills, with the credibility to influence senior stakeholders. • Strong supplier and partner ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

/line management experience ISEB Business Analysis qualification or similar certification is highly desirable PRINCE2 Foundation or equivalent Project Management qualification, in addition to ITIL qualification/ITIL experience would also be an advantage Excellent stakeholder management and communication skills This position offers excellent scope for career progression plus ...