24 of 24 ITIL Jobs in South Wales

managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. More ❯

teams. Strong analytical and reporting skills, with the ability to turn data into actionable insights. Excellent communication skills, able to work effectively with both technical and non-technical audiences. ITIL Foundation or professional asset management certification (CITAM, CAMP, ISO 55001) would be advantageous. What you'll get in return (not limited to) Hybrid working (50% in office/50% working More ❯

with the ability to support the creation of reports, track performance metrics, and provide actionable insights. Strong communication skills and the ability to collaborate effectively with cross-functional teams. ITIL Foundation is desirable. Professional certifications in Asset Management (e.g., ISO 55001, Certified Asset Management Professional – CAMP, Certified IT Asset Manager (CITAM)) are advantageous. If you are interested in this role More ❯

with the ability to support the creation of reports, track performance metrics, and provide actionable insights. Strong communication skills and the ability to collaborate effectively with cross-functional teams. ITIL Foundation is desirable. Professional certifications in Asset Management (e.g., ISO 55001, Certified Asset Management Professional – CAMP, Certified IT Asset Manager (CITAM)) are advantageous. If you are interested in this role More ❯

Familiarity with guest Wi-Fi platforms, VoIP systems, and hospitality CCTV solutions. · Certifications such as CompTIA Network+, Microsoft MCP/MD-102, or Cisco CCNA. · Experience working in an ITIL-based environment. Working Hours: Monday to Friday 8am to 5pm Salary: £30,000 - £33,000 DOE + on call + performance bonuses up to £3k per year + benefits Holiday More ❯

Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving More ❯

and presenting to customers Commercial awareness and ability to balance quality with cost Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.) Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background. Be part of a growing consultancy where your impact is seen Work in a collaborative, supportive environment Develop your skills in More ❯

leading on digital, IT and information services. Experience of successfully operating in and delivering priorities in a partnership environment. Qualifications Essential Degree level qualification or equivalent relevant experience. Desirable ITIL Foundation ISEB Testing Certification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯

you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you More ❯

busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank More ❯

opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.The role requires 3 days a week onsite in Bridgend. The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document More ❯

busy 24/7 Service Desk. Strong leadership, communication, and organisational skills. Passionate about customer service and team development. Skilled at problem-solving, prioritising, and staying calm under pressure. ITIL v4 certification (or equivalent experience) is essential. Salary & Benefits: Salary will be circa 50-55k dependant on experience, plus excellent benefits including 34 days holiday per year (including bank More ❯

Strong analytical thinking, problem-solving, and communication Proficient in documenting processes and training users Experience with SaaS application support Familiar with test and monitoring automation tools (preferred) Understanding of ITIL and ticketing systems Practical experience in UAT, regression testing, and test automation (preferred) In return, you'll work for a fantastic organisation in the South Wales region that offer career More ❯

to the best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation (Desirable) Qualifications such as ISTQB, ITIL etc. (Desirable) Previous technical exposure to Electronic Retail Point of Sale systems (Desirable) What You’ll get in Return Salary starting £31,335 rising to £35,020 Monday to Friday More ❯

strong technical fluency across infrastructure domains, a track record of delivering complex ICT projects, and proven ability to hold teams accountable. PRINCE2, PMP or APM qualifications are preferred, with ITIL, AWS or Cisco certifications a strong plus. More ❯

implications of that dissemination. Person Specification Qualifications Essential Degree level qualification or equivalent in IT or related field; Specialist IT qualification covering database and software engineering (e.g., Microsoft certification); ITIL Foundation Certificate; Evidence of continuing professional development. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

improvement plans to customers Continuous service improvement Identify service gaps and recommend improvements Support process reviews, customer satisfaction surveys and feedback analysis Governance and compliance Work in line with ITIL and ITSM processes Support risk management and compliance reporting Help maintain relevant accreditations such as Cyber Essentials and NCSC Cloud Security Principles Requirements for the role: No formal qualifications required … but relevant experience in Business or IT is essential ITIL Foundation preferred and will be supported if not already held Customer Success or Account Management certifications are desirable Customer service Strong interpersonal and communication skills Ability to explain technical topics to non-technical audiences Confidence presenting service reports and plans Business and technical acumen Understanding of ITSM principles and service … documentation Teamwork Collaborates well with colleagues and wider teams Experience: 3 to 5 years in account management, customer success or service delivery roles ideally in IT services Experience in ITIL or ITSM environments and tools such as Halo, ServiceNow, Remedy or Jira Service Management Proven record of improving customer satisfaction and service performance Desirable experience working with UK Government Security More ❯

a Microfocus environment. Good understanding of JCL Good understanding of Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understand the fundamentals of ITIL The job is based on a 12 hour shift pattern of days and nights, covering 364 days per year - Christmas day off. Weekly shifts to be agreed between client and More ❯

a Microfocus environment. Good understanding of JCL Good understanding of Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understand the fundamentals of ITIL The job is based on a 12 hour shift pattern of days and nights, covering 364 days per year - Christmas day off. Weekly shifts to be agreed between client and More ❯

business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum … in at least one or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA). - ITIL Foundation Certificate Experience - Advanced theoretical and specialist knowledge across two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server More ❯

required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. Supporting the Trust in … computing or related field Higher National Diploma in IT (HND) Technical accreditation in at least one or more specialised IT area e.g., Microsoft MCTS/MCITP, Cisco (CCNA) Desirable ITIL Foundation Certificate Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act More ❯

Systems and Network solutions at 1st Line level Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network Experience in using ITIL based ticketing system (ITIL foundation preferred) What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits More ❯

ensure minimal disruption Working closely with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions … within a large-scale IT environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading by example, and working with More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major incidents through to resolution. Assess business impact and urgency of … proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By applying to this advert you are giving More ❯