20 of 20 ITIL Jobs in South Wales

confidence to support technical discussions without needing to be the deepest technical expert in the room. Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. A customer-focused, organised and results ...

Desirable: Experience with Microsoft Copilot Studio, Azure AI Foundry, Azure Functions GitHub/GitHub Copilot Low-code/no-code platforms Managed services background ITIL Foundation or equivalent Apply Now If youre an experienced Automation Lead ready to shape a growing organisations automation strategy, wed like to hear from you. ...

technical risk. Experience providing technical leadership, coaching or mentoring other engineers. Desirable criteria Power Pages. Microsoft Copilot Studio. Stakeholder requirement gathering and solution design. ITIL 4 Foundation/Microsoft Power Platform Developer/PL-400 certification. Benefits Alongside your salary of £48,400 plus any allowance ...

monitor costs, billing and service margins. Experience with cellular or satellite communication services, recurring revenue service models or structured service management methodologies such as ITIL would be advantageous. Most importantly, you're proactive, self-motivated and confident coordinating with multiple stakeholders. You'll work closely with our Technical Engineers, Sales ...

What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents ...

looking for someone who has sound practical knowledge on the use and application of risk assessment methodologies in systems and software development (including Agile, ITIL and V-model processes) and combining them for optimal solutions. If your career has given you the opportunity to contribute to technical reports, advise clients ...

education or equivalent Experience within cyber security, cyber resilience, utilities or Critical National Infrastructure would make you particularly well suited to the role, while ITIL experience would also be beneficial. Why consider it? This isn't a role where you'll simply maintain project plans and produce status reports. ...

largely outsourced environment would be beneficial Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would ...

Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification Relevant practitioner-level project management qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would ...

project reporting as appropriate You can read a full job description here . You’ll need to have: Degree level education or equivalent - mandatory. ITIL experience/qualification (desirable - helpful for interaction with IT Operations and Acceptance into Service). Relevant practitioner level qualification required. Preferred qualifications to include ...

tracking to plan. Manage multiple requirements and stakeholders concurrently, influencing key decision-making processes. Required Skills & Qualifications: Degree level education or equivalent is mandatory. ITIL experience or qualification is desirable, aiding interaction with IT Operations and Acceptance into Service. Must hold a relevant practitioner level qualification, with PMP or PRINCE2 ...

Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers, and work with developers to embed service transition ...

Build trusted and effective relationships with business leaders, service owners, operational teams, and suppliers to support shared success. About you Qualifications Good understanding of ITIL principles, service management best practice, and continual improvement, supported by a minimum ITIL 4 Foundation qualification. Experience Experience in a senior IT service management, supplier … management, or service governance role. Experience leading and supporting ITIL Service Management disciplines within a 24/7 operational environment. Demonstrated ability to work collaboratively with third-party suppliers and partners, ensuring high-quality service delivery and positive outcomes. Experience building and maintaining strong relationships with business stakeholders, service owners ...

Service Delivery Lead to guide our Service Desk and Service Improvement teams. The role focuses on ensuring IT services and applications are supported to ITIL-driven standards and within agreed SLAs. You will lead cross-functional teams, manage suppliers, and drive continuous service improvements, collaborating with business and IT stakeholders ...

/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model …/support services. Proven experience owning at least one end-to-end SAP S/4HANA AMS/support engagement. Strong knowledge of ITIL-aligned Incident, Problem, Change, and Release Management. Experience managing SLA/KPI performance and service governance. Proven experience leading large SAP support teams and transition activities. ...

responsible for leading the Service Improvement and Service Desk teams to ensure that applications, infrastructure and IT services are managed in line with ITIL best practice and supported within agreed SLAs. Essential Experience: Relevant IT or computer science degree. ITIL Foundation Qualification. Experience of working in Service Desk or Service … work completed and improvements made. Ensure that Service Improvement and Transition processes align to and can be benchmarked against relevant best practice standards (e.g. ITIL). Ensure work includes appropriate quality controls mechanisms (e.g. reliability patterns, health-checks and relevant monitoring). Provide release management and technical support for core ...

reports and identify opportunities to improve performance. Contribute to developing Standard Operating Procedures (SOPs) and delivering training for new technologies and processes. Champion ITIL best practices and help shape the future of our IT Service Management processes. What We're Looking For You'll be someone who enjoys taking ownership … supporting others, and finding solutions to challenging technical issues. An ITIL qualification. At least two years' experience within an IT Service Desk or Technical Support environment. Experience supporting users in large scale software environments. Strong knowledge of Incident and Service Request Management. Excellent communication and stakeholder management skills. Experience working ...

successful in this role You'll bring substantial IT service delivery leadership experience, with strong knowledge of Major Incident Management, Problem Management and ITIL-aligned environments. You should be comfortable combining people leadership with client engagement, operational governance and commercial responsibility, while demonstrating the curiosity to challenge established approaches … within complex enterprise or managed-service environments. •Strong knowledge of Major Incident Management and Problem Management, including continual service improvement practices. •Good understanding of ITIL principles, service management frameworks and operational governance. •Proven people leadership experience, including coaching, performance management, resource planning and career development. •Excellent client and stakeholder management ...

resource as directed. Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required. Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management. Applying operating procedures for all systems … least one or more of the following: Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA). ITIL Foundation Certificate. Evidence of continuing professional development. Desirable ITIL Practitioner qualification. Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) or Citrix Certified Architect ...

Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation Supporting the Digital Departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management Applying operating procedures for all systems hosted … Orion preferred) Qualifications Essential Good knowledge of Data Protection and Information Security-Governance. Knowledge and understanding of Change Management processes and procedures. Experience Essential ITIL v3 Foundation Degree-level Qualification or equivalent in a Computing or analytical field Technical Accreditation in one or more of the following: Microsoft ...