17 of 17 ITIL Jobs in South Wales

experience: •Proven experience managing Service Asset & Configuration Management (SACM) processes. •Strong knowledge of Configuration Management Database (CMDB) governance and administration. •Experience working within ITIL service management environments. •Understanding of software and hardware asset management principles. •Experience supporting service transition, change, and release processes. •Strong knowledge of configuration governance, audit ...

Work closely with Account Management to support customer success. • Review service performance and contract profitability. • Build strong relationships with internal and external stakeholders. Requirements • ITIL v4 Foundation certification. • Previous experience as a Service Delivery Manager, Service Manager or similar customer-facing service management role. • Experience within an IT Managed Services ...

valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others ...

valued! About You Who We’re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others ...

will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others ...

following would be advantageous but is not essential : Zerto Cohesity OpsRamp Microsoft 365 Backup Workflow automation tools such as n8n Infrastructure as Code (IaC) ITIL environments Managed Service Provider (MSP) experience Customer onboarding and service transition Why Join? You'll be joining a collaborative engineering team where your technical expertise ...

following would be advantageous but is not essential : Zerto, Cohesity, OpsRamp, Microsoft 365 Backup, Workflow automation tools such as n8n, Infrastructure as Code (IaC), ITIL environments, Managed Service Provider (MSP) experience, Customer onboarding and service transition Why Join? You'll be joining a collaborative engineering team where your technical expertise ...

equivalent in computing or related field. CSPO Certification. Evidence of continuing professional development. Evidence of working in a high performing Agile environment. Desirable ITIL Foundation Certificate. BSC Diploma in Business Analysis. ISEB Testing Certification. Experience Essential Significant experience managing Digital & IT and at a senior level, preferably in the public ...

environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

contract renewals As a successful Software Asset Management Administrator, you will have: Proven experience as a Software Asset Management Administrator in enterprise environments ITIL v4 and SAM certification (IAITAM, CSAM, BCS or equivalent) Strong licensing knowledge (Microsoft, Oracle, IBM, VMware, Adobe, ServiceNow) Experience with audits, compliance, ELPs and optimisation initiatives ...

Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...

scripting, and Azure DevOps. A strong understanding of job scheduling platforms, monitoring tools and automation principles is essential, together with a solid appreciation of ITIL and ITSM frameworks.The ideal candidate will demonstrate a proactive approach to continuous improvement, risk management and service reliability, while also having the ability to mentor … develop less experienced colleagues. Professional certifications within ITIL or related disciplines would be advantageous, as would experience delivering large-scale automation and operational improvement programmes. What You'll Get in ReturnSalary up to £58,000, flexible working (8 days a month on site in central Cardiff), 36 days annual leave ...

disaster recovery. Managing complex system changes and releases. Working closely with Infrastructure, Development, Security and third-party suppliers. Driving continual service improvement and promoting ITIL best practices. Mentoring colleagues and helping develop technical capability across the team. What We're Looking For We're particularly interested in candidates with experience … . OpCon job scheduling or another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this ...

detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Experience & Qualifications ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

current Microsoft Desktop and Server operating systems. Sufficient knowledge of applications and systems to support fault diagnosis. TCPIP Desktop configuration LAN Troubleshooting Desirable ITIL Foundation qualification Microsoft or other leading industry leading applications and systems related qualifications. Knowledge of Service Level Agreements Good understanding of Performance Management principles. General understanding … Able to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Experience of working within an ITIL environment. Able to learn new technologies and IT application and systems quickly, through both self-study and professional course Desirable Understands the Data Protection ...