Qualifications and Knowledge Essential Degree in IT or related field or equivalent experience Understanding of Windows environments, Microsoft 365, Active Directory, network basics Knowledge of NHS-specific applications Desirable ITIL Foundation Certificate, or technical certification IT qualification i.e. registered IT Technical (RITTech) or FEDIP Associate Experience Essential Experience in an IT support environment, providing 1st line support Previous experience of More ❯
firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location: Cardiff - 5 DAYS A WEEK ONSITE Rate More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication More ❯
and communication skills. Strong problem-solving and coordination abilities. Experience with environment monitoring, configuration management, and automation tools. Desirable Skills Experience with containerisation (e.g., Docker, Kubernetes). Knowledge of ITIL practices related to environment and release management. Exposure to data masking and test data management practices. Familiarity with tools such as Terraform, Ansible, Jenkins, or Azure DevOps. Behavioural Competencies Analytical More ❯
Mimecast Good problem-solver, able to communicate well across the business Comfortable leading projects and taking ownership Nice to Have (Not Essential): Microsoft Azure or AWS certifications Knowledge of ITIL or ISO-27001 Experience with ERP systems The Extras: Occasional out-of-hours work (maintenance/project go-lives) Training and development opportunities If you're looking for a role More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment Ltd
delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT operations role, ideally within an ITIL framework Proven understanding of incident, problem, change, and capacity management processes Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure Ability to manage technical More ❯
or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯
CF37, Pontypridd, Rhondda Cynon Taf, Mid Glamorgan, United Kingdom
Artis Recruitment
or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Bristow Holland
with a practical mindset and a bias for action Effective in using streamlined processes and high-impact reporting tools (e.g. RAID logs, 1-page dashboards) Preferred Certifications: PRINCE2 Practitioner ITIL AWS or Azure Cisco (desirable) Awareness of ISO control frameworks such as ISO More ❯
Swansea, Cwmbran, St Asaph, United Kingdom Hybrid / WFH Options
Welsh Ambulance NHS Trust
or equivalent qualifications, knowledge, or experience. Evidence of continuing professional development and post qualification learning and development. Desirable Advanced qualification in an agile development methodology. Qualification in team leadership ITIL Foundation qualification Experience Essential Proven experience of an ICT technical engineering role. Experience of managing and motivating a team. Evidence of leading the design, development and deployment of computer system More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation would be advantageous Qualifications such as ISTQB, ITIL etc. would be desirable Previous technical exposure to Electronic Retail Point of Sale systems would also be considered beneficial What You’ll get in Return Salary starting £31,335 rising More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯
processes and prioritise mitigation efforts. Conduct Business Impact Analysis (BIA) to identify critical cyber assets and determine their impact on business operations. Qualifications: ISO 22301 related qualification or certification. ITIL v4 foundation or higher Proven experience in business continuity or cyber security roles, with a focus on business continuity planning. Experience of working in a disaster recovery role or similar More ❯
processes and prioritise mitigation efforts. Conduct Business Impact Analysis (BIA) to identify critical cyber assets and determine their impact on business operations. Qualifications: ISO 22301 related qualification or certification. ITIL v4 foundation or higher Proven experience in business continuity or cyber security roles, with a focus on business continuity planning. Experience of working in a disaster recovery role or similar More ❯
Neath, West Glamorgan, United Kingdom Hybrid / WFH Options
Marston Holdings
We re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to More ❯
Neath, Neath Port Talbot, United Kingdom, West Glamorgan Hybrid / WFH Options
Marston Holdings
We’re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to More ❯
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Natural Resources Wales
application and interview you will be asked to demonstrate the following skills and experience using the STAR method . Technical expertise and skills focusing on desktop technology. Understanding of ITIL, preferably ITIL Foundation certified, and having worked in an ITIL environment. Degree in ICT, or equivalent experience. Familiarity with the concepts of system administration - creating, modifying and troubleshooting accounts. Good More ❯
Employment Type: Permanent, Part Time, Work From Home
technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
ensure all elements of the change lifecycle are aligned with business needs. What You'll Bring: Proven experience in service transition within an IT service environment Strong understanding of ITIL service management processes (ITIL 4 Practitioner or equivalent essential) Background in working across project and service teams, driving effective collaboration Confidence in managing risk assessments, deployment coordination, and operational readiness More ❯