2 of 2 ITIL Jobs in Caerphilly

3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. … and the ability to manage high-pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration … energy in the best interests of the Company Education/Qualifications/Specific training Minimum A-C GCSE or equivalent in Maths and English. ITIL v3/4 Foundation. THE CENTERPRISE GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER More ❯

be communicated in advance, and pay would be adjusted accordingly. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising …/LWAN/WAN, DNS, DHCP. Hands-on expertise in PowerShell scripting Back-up solutions and AV technologies. Desirables Experience with device management solutions ITIL v3/4 Foundation UC Technologies Database systems Use of 3rd party patching tools With 30 years of experience and expertise in providing innovative products More ❯