9 of 9 ITIL Jobs in East Anglia

required by the Service Support Manager and the Service Desk Team Leaders. Qualifications GCSE grade C/5 in English and Maths, or equivalent. ITIL Foundation.. Experience/Knowledge Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active ...

with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge of common enterprise technologies (e.g., Windows, Microsoft 365, VPN, remote support tools). Awareness of cybersecurity and data protection ...

resolve network connectivity and broader infrastructure issues Provide 1st and 2nd line IT support across the business Support technology updates and contribute to ITIL best practices Assist with IT projects and ongoing technical initiatives IT Support Engineer Experience/Technologies: Administration and support of Windows 10/11 operating systems ...

Experience with SAP integration technologies and middleware. Ability to lead technical teams and manage delivery. Excellent problem-solving and stakeholder engagement skills. Understanding of ITIL processes and change management. What's in it for you? Private healthcare and physiotherapy 24-hour Virtual GP service for you and your household ...

skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Key Duties SD+ Ticket resolutions - Utilising technical expertise to ensure licencing request raised on SD+ are closed ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

visual workflows. Oversee the full Incident & Request life cycle from initial capture through to closure in line with agreed service levels and ITIL best practise. Assist with identifying any Major Incidents, communicating to the Incident Manager and liaising with external stake holders. Help and mentor the Service Desk Analysts, through … Integration Skills:Experience usingAPI Key/Authtokensto link ManageEngine products or connect to third-party apps (Slack, Jira, etc.). Qualifications & Soft Skills Certifications:ITIL v4 Foundation and ideally aManageEngine Certified Professionaldesignation. Communication:Ability to train junior staff on ManageEngine best practices and KB creation. Ability to work well ...

Good working knowledge of Linux and AWS Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence … Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare ...

3rd Line Oracle Database Administrator Location: 90% to Huntingdon, Cambridgeshire/10% West London Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our ...