hybrid migrations (Exchange/SharePoint/Teams to Microsoft 365). Familiarity with FreshService or similar ITSM platforms. Experience with ISO 27001, Cyber Essentials Plus, or regulated industry compliance. ITIL v4 certification or strong service management background. More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure support role Outstanding problem-solving skills with a structured and analytical mindset Experience with ITIL-aligned Service Desk processes. Ability to perform incident triage and service request fulfilment. Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint. What We Offer More ❯
documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure support role Outstanding problem-solving skills with a structured and analytical mindset Experience with ITIL-aligned Service Desk processes. Ability to perform incident triage and service request fulfilment. Strong knowledge of end-user support: Windows OS, O365, Teams, Exchange Online, SharePoint. What We Offer More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Breathe Technology
spoken and written English Passion for learning and professional growth Nice-to-Have (But Not Essential) Experience with Azure AD, Intune, Group Policy & SharePoint Any IT certifications (CompTIA, Microsoft, ITIL) Basic networking knowledge (DNS, DHCP, VLANs) Interest in Cyber Security Experience of working within the Education Sector Why Youll Love Working Here Great work environment and supportive team Competitive salary More ❯
Welwyn Garden City, United Kingdom Hybrid / WFH Options
NHS Hertfordshire and West Essex Integrated Care Board (468)
and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Nextech
Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance Private medical insurance More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance Private medical insurance More ❯
system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What More ❯
MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune/Autopilot/Hybrid Network Support/Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation More ❯
and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services, software licenses, and digital marketing platforms. Industry certifications (e.g., ITIL, Six Sigma) are a plus. Experience with Microsoft/Oracle/ServiceNow. Excellent communication, interpersonal, and negotiation skills. Strong attention to detail and ability to manage multiple priorities effectively. A More ❯
Norwich, Norfolk, United Kingdom Hybrid / WFH Options
Eden Brown Synergy
Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi-culture working. Working in IT in a More ❯
Welwyn Garden City, Hertfordshire, England, United Kingdom
TECHVAULT TALENT LTD
Active Directory, user administration, and group policies. Excellent problem-solving and communication skills. Ability to work in a secure, process-driven environment. Desirable Skills IT certifications (e.g., CompTIA, Microsoft, ITIL). Experience working within defence, government, or highly regulated industries. Knowledge of endpoint security tools and monitoring solutions. More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯
manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯
manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯
SG17, Shefford, Central Bedfordshire, Upper Stondon, Bedfordshire, United Kingdom
Intercity
manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete More ❯
Peterborough, England, United Kingdom Hybrid / WFH Options
LightSpeed Broadband
work effectively under pressure. Self-motivated, driven, and able to work under own initiative following 'intent' based leadership. Possessing a 'one-team-one-goal' working ethos. Qualifications & Certifications (Desirable) ITIL v4 Foundation or higher certification Bachelor’s degree Salesforce Associate certification More ❯
routers. Experience troubleshooting peripherals in NHS or corporate environments. Excellent planning, reporting, and organizational skills. Full UK driving license and enhanced DBS clearance. Relevant technical certifications (e.g., MTA, Azure, ITIL). EDI At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
. Familiarity with additional tools like Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
Stevenage, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
ITIL Specialist (x4 sought) Location: Stevenage Area (UK) initially full-time on-site Package: Competitive basic salary + on-call & occasional overtime Additional comments: Due to the client, we are ideally seeking applicants with Security Clearance The Computacenter ITIL service will support the customers ITIL process to enable the customer to deliver their ITIL services, such as problem and change … management. The ITIL team works with the customer and a typical day could involve attending customer led ITIL meetings, for example a problem review or change board, and collaborating with stakeholders to follow the customers ITIL procedures to maintain compliance of them. Youll be supporting ITIL services and process for asset, change, release, incident and problem management based at a … customer site in Stevenage What youll do Provide support as an ITIL generalist, interfacing into our customers ITIL teams. Provide change control support ensuring governance and compliance with our customers process. Contribute to problem management by identifying trends, analysing root causes, and supporting resolution planning. Participate in an on-call rota with the team, to assist with incident management if More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Guidant Global
management skills to drive collaborative outcomes. Leverage broad knowledge of IT technologies across IT Front Office services to support service delivery. Utilise sound understanding of service delivery processes and ITIL frameworks to ensure consistent service standards. Maintain readiness to travel internationally, including to Poland, at short or reasonable notice to support service operations. Contribute to continuous service improvement initiatives, ensuring More ❯
Employment Type: Contract
Rate: Up to £60 per hour ; (PAYE and Umbrella pay option available)
Borehamwood, Hertfordshire, England, United Kingdom
Nouvo Recruitment (London) Ltd
a site visit. To log all calls on the tickets logging system and maintain full documentation To maintain user security on all systems Ensures that internal SLA’s and ITIL processes are followed Maintain a knowledge base of any software or hardware problems detected To arrange for external support visit where problems cannot be resolved remotely Manage the 1st line More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online, Mimecast, Gmail) MDM Solutions (Intune, Jamf) SharePoint Online More ❯