3 of 3 ITIL Jobs in Exeter

in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices, Printers) -ActiveDirectory tools (ADUC, Group Policy, AD Object More ❯

Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need Proven experience in customer-facing tech support roles. Strong knowledge of systems, applications, and network infrastructure. Proficiency with … remote support tools and ITIL practices. Excellent problem-solving and communication skills. Certifications such as MCITP or CompTIA Network+ are a plus. The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact More ❯

IT Technician | Exeter | £26,000 - £28,000 | 1ST Line Support | 2nd Line Support | ITIL | Windows Server | Opus are supporting a long standing client in their search for an IT technician as they are growing their Support teams.This company are within the Utilities space and are growing at a very quick pace!You will be at the forefront of supporting colleagues … with various technical issues and troubleshoot and escalate where necessary.As a IT Technician you will be utilising ITIL management processes to track and priorities tickets, resolve incidents and requests with agreed SLA’s and play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support. Experience needed – Previous experience as an … IT Technician or similar Working with Windows systems If you hold any certifications like ITIL this will put you in a strong position. Benefits include – Annual bonus Solid pension (7%) 30 days annual leave Option to buy more holiday Enhanced maternity Free parking And so much more If you want a company that values progression and their people this could More ❯