Android, iOS, Windows). Desirable Experience with specific operating systems (e.g., Windows, macOS, Linux). Experience with common IT applications (e.g., Microsoft Office Suite, email clients). Knowledge of ITIL framework. As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to More ❯
skills. Understanding of mobile technology and OS (Android, iOS, Windows). Desirable: Experience with specific operating systems (Windows, macOS, Linux), IT applications (Microsoft Office, email clients), and knowledge of ITIL framework. Note: As a Security Vetting clearance is required, applicants must hold or be able to gain SC level clearance. Submission of an application implies consent to security screening activities. More ❯
on ethics, data protection, information security, and HR, protecting both physical and information assets. Education Skills & Experience Required Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience Minimum 2 years' IT support experience in a hands-on technical role Technical Skills Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile More ❯
relationships with third-party partners and suppliers, ensuring service quality and commercial value. Support the design, implementation and governance of service management processes in line with industry standards (e.g. ITIL, ISO). Ensuring the function remains compliant with relevant regulatory and contractual obligations. Act as a strategic point of escalation for high-impact service issues or customer concerns. Ideally, you … service improvement initiatives and managing service transitions. Experience of working in or with organisations delivering unified communications or similar technology-driven services. Broad understanding of service management principles (e.g. ITIL) and industry best practices. Knowledge of unified communications solutions and the operational demands of managed services. It would be great if you have: Experience of budget management, including full P More ❯
focus on delivering outcomes; able to work with limited supervision and in disparate multi-functional teams Knowledge and experience of applying service orientation, ideally in the context of the ITIL service lifecycle will be beneficial Good understanding of the air traffic domain and/or similar related domains and technologies will be beneficial Experience of using Requirements Management tools, such More ❯
focus on delivering outcomes; able to work with limited supervision and in disparate multi-functional teams Knowledge and experience of applying service orientation, ideally in the context of the ITIL service lifecycle will be beneficial Good understanding of the air traffic domain and/or similar related domains and technologies will be beneficial Experience of using Requirements Management tools, such More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Defence
written and verbally. Desirable: Good understanding of the NATS operating environment and our strategic intent/objectives. Experience of driving or influencing a centre of excellence. Good understanding of ITIL methodologies and standards (ITILv3 and above, Foundation level) or applicable framework. Good understanding of NIST, SABSA, TOGAF and Zachman or equivalent architectural framework. Good working knowledge of an Information Security More ❯
