2 of 2 ITIL Jobs in Greenwich

staff working abroad, and assuring partner-delivered active network installations. Experience in an MSP or IT services business, including transition to a managed service; ITIL 4 Foundation would also be welcome. What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement ...

Reporting SLA & experience reporting: Track SLA/KPI performance, aged tickets, repeat incidents, CSAT and readiness actions; produce clear management dashboards. Continual improvement: Drive ITIL-aligned continual service improvement and readiness reviews through cutover and hypercare. Experience Service Management: 8+ years in IT service delivery/service desk management with … strong ITIL-based incident, problem and change practice. ServiceNow: Hands-on ServiceNow experience — workflows, routing, reporting, and dashboards; able to help stand up/maintain our instance content. Vendor/SIAM: Proven vendor and SLA management, ideally integrating a managed service desk partner in a multi-supplier (SIAM) model. ...