6 of 6 ITIL Jobs in East London

ticket information is accurate, detailed, and of a high written standard Process Adherence: Following incident, request, change, and problem management processes in line with ITIL principles CANDIDATE REQUIREMENTS Previous experience in an onsite IT support, desktop support, or service desk environment Experience troubleshooting Microsoft Windows desktop operating systems Proven ability ...

servers, networking, storage, virtualisation) Cloud & security technologies Networking, connectivity, firewalls, and general MSP tooling Nice to Have Microsoft Azure/365 certifications VMware (VCP), ITIL Strong documentation and process mindset Culture & Progression People-first, collaborative, "work hard, play hard" culture Clear progression paths (e.g. Senior Cloud Specialist, Infrastructure Consultant) Ongoing ...

Security forums What youll need Demonstrable experience in security assurance with a strong understanding of IT technologies Applied knowledge industry frameworks and processes including ITIL, SAFe, DevSecOps, etc Understanding of information assurance standards and frameworks including CIS, NIST800-53, ISO 27001, Cyber Essentials/Essentials Plus, GDPR, NIS2 and Dora ...

understand and map value streams. - Excellent communication and collaboration skills. - Experience working within a Public Sector environment - A knowledge of Service Management and ITIL is desirable but not essential. ...

Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks. Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements. Lead the Digital … Technical Service Desk teams and provide exemplary management and support to team members. Ensure the requirements for the IT Service Desk environment align with ITIL v4. Deliver the highest standards of customer service to internal and external customer, striving to continually exceed customers' expectations for service delivery. Constantly looking ...

support * Enterprise Next-Generation Firewalls (NGFW) * Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE) * Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST) * ITIL-aligned change management and incident resolution You're someone who: * Certified on Fortinet NSE7 or FCSS SD-WAN * Strong analytical and troubleshooting skills * Excellent communication … SDWAN solutions * Root cause analysis and preventative recommendations * Escalation management and vendor coordination * Change request review and implementation (MACD) * Stakeholder communication and progress updates * ITIL-aligned operational practices Key responsibilities: * Own and resolve escalated incidents on Fortinet SDWAN deployments * Provide regular updates on resolution progress to stakeholders and customers * Join ...