16 of 16 ITIL Jobs in Hemel Hempstead

/or Octopus Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services ...

review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client A working knowledge of ITIL on practical level Ability to work across teams and present a single view of service Awareness and understanding of Digital strategy Business and technical acumen ...

Industrialised Delivery Model. Public Sector Fluency: Deep understanding of GDS standards and the unique challenges of government IT. Technical Acumen: Practical knowledge of ITIL, cloud-native architectures, and financial awareness of service charging mechanisms. Leadership: Expert in cross-functional collaboration and managing multidisciplinary agile teams under pressure. Communication: Ability ...

process-driven, with a strong sense of ownership and accountability. Desirable Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

with the ServiceNow platform, specifically within the SPM module Servicenow Certified Application Developer Strong understanding of ITSM and general ServiceNow architecture Solid grasp of ITIL principles and best practices Proficiency in JavaScript and experience working with ServiceNow APIs and web services Demonstrated experience integrating ServiceNow with other enterprise applications Excellent ...

projects and firewall policy management. Hands-on experience within Algosec implementation projects. Excellent stakeholder management and communication skills. Certifications such as Prince2, PMP, or ITIL are desirable. All candidates will need to go through a background check. Must be eligible to live and work in the UK. Only successful candidates ...

Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning. 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager … learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving ...

resolution and review. Manage and optimise SIEM and SOAR platforms (Splunk, Sentinel, Elastic) to enhance detection and automation capabilities. Drive continuous improvement through ITIL-aligned processes and adherence to CREST standards. Oversee vulnerability management, threat intelligence, and incident response plans. Communicate security posture, risks, and incident outcomes clearly to senior … technical risks into clear business impacts. Desirable Vendor certifications such as Splunk Certified or Microsoft SC-200. Security or leadership certifications (e.g., CISSP, CISM, ITIL). Why This SOC Operations Manager role? This is more than just an operational role it’s a chance to define the future ...

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, and Glasgow, offering a 'flexi working model' of remote first or ...

following a recent operating model change towards a single, modern, high-performing centralised IT function. This role specifically is to shape and lead an ITIL-aligned group IT Service Operations capability, across IT Support, Service, Infrastructure, Platforms and On-site support. The Service Operations operating structure has not yet been … Service Operations function. Operational governance Standardisation of service tooling into a single Group instance. Vendor leadership and optimisation. Continuous service improvement and innovation using ITIL best practice. Own the Cloud Platforms strategy (currently hybrid cloud, predominently AWS). The Person Senior IT Service Operations leader in a complex, multi-region ...

DevOps Consultant – Cloud Advisory (Hiring for a Leading Consulting Firm) We are recruiting on behalf of a leading global consulting firm recognised for delivering inventive, data-driven transformation. Their teams bring together strategic insight, creativity ...

point for major incidents, leading resolution and stakeholder communications through to closure. Building trusted, long-term relationships with customer and internal senior stakeholders. Leading ITIL-aligned processes across incident, problem, change, and service request management. Managing service risks, breaches, and improvement plans with confidence and commercial awareness. Producing and presenting … bring Strong experience in SAP AMS/Managed Services service delivery. Proven leadership across complex support environments with multiple stakeholders. Solid working knowledge of ITIL-based service delivery, ideally with certification. Experience transitioning customers into SAP Managed Services. Confidence operating at senior stakeholder and leadership level. Excellent communication, relationship-building ...