2 of 2 ITIL Jobs in Hemel Hempstead

and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include: Providing 2nd line support in areas such as: • Office 365 administration and troubleshooting including MFA • Installation and diagnosis of company-approved software. • Supporting … addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment. What do you bring to the role? • ITIL foundation qualification or good sound knowledge. • Experienced in Windows 10 and 11. • Understanding of MS Server 2016+ specifically Active Directory/Entra ID and folder permissions. • Office 365 experience would More ❯

Operations Centre (SOC) services. In this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in monitoring … promote a culture of continuous learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving operational excellence and continuous improvement. … stakeholders. Familiarity with NIST Cybersecurity Framework and MITRE ATT&CK. Understanding of ISO 27001 standards and compliance best practices. Working knowledge of the CREST SOC Maturity Model. Experience applying ITIL processes across incident, problem, and change management. It would be great if you had: Vendor-specific accreditations (e.g. Splunk Certified, Microsoft SC-200). Relevant security or management certifications. If More ❯