1 to 25 of 29 ITIL Jobs in Hertfordshire

centres). Experience in multi-vendor or outsourced delivery environments. Proficiency supporting enterprise applications including Microsoft 365. Excellent stakeholder management and communication skills. Strong ITIL and SIAM expertise. Experience across incident, problem, and change management. Comfort with budget oversight and cost allocation. High-quality documentation and reporting skills. Desirable: Experience ...

Microsoft 365/Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support ...

Microsoft 365/Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support ...

digital, or consulting projects. Strong stakeholder management and communication skills. Exposure to Agile, Waterfall, or hybrid delivery methodologies. Familiarity with frameworks such as ITIL, PRINCE2, or Agile certifications desirable. About us Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive ...

maintain system stability and performance. Additionally, you will plan, coordinate, and implement infrastructure changes in line with client expectations and in accordance with established ITIL change management processes. Working closely with stakeholders, you will assess user requirements and translate them into accurate, cost-effective technical specifications that support operational objectives. ...

other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum/Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. ...

user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused ...

delivering 3rd line support and owning incidents Experience with enterprise server hardware (maintenance, upgrades, replacements) Familiarity with Azure/Microsoft ecosystem Working knowledge of ITIL practices and service management Experience in regulated environments (e.g. healthcare or similar) Relevant certifications (Microsoft, VMware, CompTIA or equivalent experience) What Makes This Role Different ...

support of client's infrastructure including Incident and request management. Server administration. Plan and undertake changes as agreed with the client (in accordance with ITIL change management process) Assess user requirements and formulate technical specifications that are cost effective and accurately meet the clients' identified needs. Install and test operating ...

client infrastructure, including incident and request management Perform server administration across supported environments Plan and implement changes in line with agreed processes, including ITIL change management Assess user requirements and translate them into cost-effective technical solutions Install, configure, and test operating systems and associated software in collaboration with application ...

integrations, automation and practical AI enablement initiatives. Skills & Requirements Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment). Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality or similar industries; comfortable with both hardware ...

orchestration, or service management tooling. Background selling into MSPs, service providers, systems integrators, or enterprise IT service teams. Knowledge of ITSM frameworks such as ITIL or SIAM. Why Join Us? A genuine opportunity to help build and shape a high-growth integration and automation practice within ITSM. Strong international presence ...

Checkpoint, Juniper) Experience with load balancers and authentication technologies Proven problem-solving skills and ability to work under pressure Excellent communication and organisational skills ITIL process knowledge and experience in a NOC or multi-customer environment ...

technical teams. Exposure to and understanding of key technical elements including Linux, VMware, Monitoring (Check MK), Databases (MongoDB), Vulnerability management. Working knowledge of ITIL processes and modern infrastructure management practices. It would be great if you had: Experience with Automation for patching, compliance and configuration drift mediation. Technical qualifications ...

environments. Strong communication skills to provide efficient user support and liaising with vendors. Knowledge of IT service management and governance frameworks such as ITIL to follow incident, change and request processes. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA ...

complex B2B sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany ...

teams in delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain ...

demonstrating the above skills. Qualifications & Certifications Formal Project Management certification such as PMP or PRINCE2 Strong knowledge of Agile delivery frameworks (Scrum, Kanban, SAFe) ITIL certification preferred Key Responsibilities Work with requestors and senior stakeholders to define and shape large-scale project scope, objectives, success criteria, and outcomes, producing robust ...

Youll join a collaborative, forward-thinking team that values innovation, accountability and strong partner relationships. This role is pivotal in ensuring our services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will ...

business context. Desirable: Understanding of SOX, ITGC, IT risk, and data protection, with relevant certifications (e.g. CISA, CISSP, CISM) and familiarity with frameworks like ITIL and ISF. Where you’ll work: Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most ...

external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office … services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business ...

stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle … managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back ...

automate repetitive build tasks and documentation generation. Incident & Problem Management: Investigate, assess, and resolve complex 2nd line technical issues within defined SLAs using ITIL-based service desk tools. Lifecycle Maintenance: Execute regular patching, firmware upgrades, and capacity management reporting to ensure system health. Physical Engineering: Occasionally attend data centers … Driven: Disciplined approach to following Change Control and Security Operating Procedures. Certifications (Preferred) Microsoft Certified: Windows Server Hybrid Administrator Associate VMware Certified Professional (VCP) ITIL Foundation ...

organisations across multiple sectors, including highly regulated industries such as Government, Defence, and Financial Services. With a strong commitment to CREST standards and ITIL-aligned service delivery, they are investing heavily in growing their Security Operations capability and are looking for an experienced SOC Manager to lead from the front … ensuring timely identification and remediation Leverage data analysis to detect trends and deliver actionable insights to clients Standards, Compliance & Reporting Embed CREST-aligned and ITIL-driven best practice into day-to-day operations Support ongoing CREST accreditation and audit readiness Provide regular performance reporting to senior stakeholders across the client ...

maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements … managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship-building skills Hands-on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business-focused, service-driven mindset Excellent communication and presentation skills ...