Head of Technical Services
- Hiring Organisation
- NELFT North East London Foundation Trust
- Location
- Ilford, IG3 8XJ, United Kingdom
- Salary
- £76965.00 to £88682.00
Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks. Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements. Lead the Digital … Technical Service Desk teams and provide exemplary management and support to team members. Ensure the requirements for the IT Service Desk environment align with ITIL v4. Deliver the highest standards of customer service to internal and external customer, striving to continually exceed customers' expectations for service delivery. Constantly looking ...