Interim Head of Service Delivery Transformation
- Hiring Organisation
- Proactive Appointments
- Location
- Maidstone, Kent, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
alongside Director level to deliver a CIO-led improvement plan. Key Responsibilities Lead the transformation of Service Desk and service management practices aligned to ITIL principles Define and implement consistent models for: Incident vs Request Priority frameworks Lifecycle management (including “Completed” vs “Closed”) Establish robust, executive-level reporting, including: Backlog … governance, progress tracking, and assurance to senior stakeholders Essential Experience Proven track record delivering service management transformation, not just running BAU service desks Strong ITIL experience (v3/v4) with practical implementation Experience improving Service Desk tooling, processes, and reporting at scale Demonstrable experience leading service improvement programmes ...