and acting upon them out of hours if necessary.Keep up-to-date with the latest security news, principles, techniques and protocolsGeneral DutiesOperate in an ITIL V3 & ISO27001 focused service delivery frameworkStakeholder ManagementWork to defined Service Level Agreements and Key Performance IndicatorsOther duties as assignedKnowledge, skills and experience requiredA proven track more »
support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively more »
user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical more »
for pre & post delivery management.You'll have:Experience of Managing of Major Incidents, providing leadership to resolution and clear communications throughout Working knowledge of ITIL incident, problem, and change management componentsThe ability to co-ordinate technical, incident and supplier side teams to ensure that all incidents are accurately prioritised and more »
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Deloitte
of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge of IT security standards including ISO27001 would be an advantageAbility to work independently and proactively essential.Strong management, communication, technical and remote collaboration more »
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Deloitte
streamlining processes and tools for both on-premise and SaaS/cloud environmentsDesirablesStrong understanding of Software Asset Management, Release and Deployment processesWorking knowledge of ITIL v3 and ISO 19770Experience working with desktop, VDI, server and SaaS platforms or equivalentExcellent project management, planning, and organisational abilitiesDevelop dashboards and reporting to support more »
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Walker Morris
the overall service given to the firm by working proactively with internal stakeholders and clients.What we are looking for:Experience of ensuring adherence to ITIL service management principles.Experience of managing both a service desk team and managing small projects.Understand and be able to demonstrate consistent and continuous high levels of more »
