17 of 17 ITIL Jobs in Kent

Experience with endpoint management solutions (SCCM, Intune, etc.) and monitoring tools (e.g., Nagios, Zabbix). Support & Process: Familiarity with ticketing systems (JIRA, ServiceNow, etc.) and knowledge of ITSM/ITIL practices for managing service requests and change management. Soft Skills: Excellent problem-solving, listening, and teamwork skills . The ability to multitask and work well under pressure. If you are More ❯

teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL). More ❯

teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL). More ❯

skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a More ❯

skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a More ❯

/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯

/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop More ❯

Minimum 2 years' experience in an IT security-related role ???. Experience with vulnerability management and reporting tools. Strong understanding of patch deployment solutions, including Microsoft Intune. Knowledge of ITIL support processes. Familiarity with Cyber Essentials or ISO 27001 assessments ??. Solid technical knowledge of IT infrastructure, networks, and operating systems. Good written and verbal communication skills to explain risks More ❯

to occasionally work outside normal hours for system updates or incident response * Full UK driving licence and access to a vehicle (due to office location) What would be desirable? * ITIL 4 Foundation Certification or familiarity with ITIL frameworks * CompTIA A+ or Network+ certification * Experience with cloud platforms such as AWS or Azure * Exposure to regulated environments or financial services industries … only. KEY SKILLS - IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯

to occasionally work outside normal hours for system updates or incident response • Full UK driving licence and access to a vehicle (due to office location) What would be desirable? • ITIL 4 Foundation Certification or familiarity with ITIL frameworks • CompTIA A+ or Network+ certification • Experience with cloud platforms such as AWS or Azure • Exposure to regulated environments or financial services industries … only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯

IT security, data protection, and compliance frameworks. Desirable Skills · Experience working in highways, transportation, or infrastructure environments. · Familiarity with cloud-based systems and mobile workforce solutions. · IT certifications (e.g., ITIL, Microsoft, SQL) are an advantage. Additional Information: Equality, Diversity & Inclusion We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. More ❯

and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and … initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence … and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills … Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary More ❯

this role is fundamental to our growth and success. Responsibilities As aSenior Cloud Engineer, youwill support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4guidelines in this cutting edge and highly secure environment. You will support our technicalenvironment, which includesMicrosoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much … and maintain solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams processes with Power Platforms and automation Assist withITChange and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely withinternalcolleaguesand externalsuppliersin resolving issues promptly Support IT governance, ensuringsecurity best practises and disaster recovery plans are followed and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar rolewould be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the following More ❯

of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Budgetary management and reporting Vendor … integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Information Systems … or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the More ❯

forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior management. Understanding … Operational Resilience, Risk Management, and Data Governance within financial services or other regulated industries. Experience partnering with third-party vendors (ideally cloud providers) to ensure alignment with continuity objectives. ITIL Foundation certification (v3 or v4) is essential. More ❯

forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior management. Understanding … Operational Resilience , Risk Management , and Data Governance within financial services or other regulated industries. Experience partnering with third-party vendors (ideally cloud providers) to ensure alignment with continuity objectives. ITIL Foundation certification (v3 or v4) is essential. The Process Two-stage interview process Start date: ASAP More ❯