5 of 5 ITIL Jobs in Newport

Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors ...

Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...

Qualifications Essential Educated to master's level or equivalent qualification/experience. Working in a Digitally focused environment Project management qualification, PRINCE2 or equivalent. ITIL Foundation. Desirable Evidence of continuing professional development including management studies to master's level or above or equivalent experience. Professional registration (BCS, IET, UKCHIP). … ITIL Practitioner Certificates. Experience Essential Considerable experience working on tactical & operational matters and managing digital services (preferably in the public sector). Experience of contributing to the development and implementation of strategies, development programmes and business cases. Experience of performance and budgetary management and control. Considerable experience of achieving success ...