16 of 16 ITIL Jobs in Peterborough

systems configuration and process documentation. Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework. Ensure service requests in relation to IT issues are appropriately and professionally handled, within the business SLA. Provide mentoring to other junior team members. Proactively identify areas of improvements. … Successful management of BAU and project workloads. Excellent analytical capability and problem-solving skills. Ability to analyse and creatively resolve complex technical and business issues. Good understanding of the ITIL framework Current Drivers licence Current Police Clearance and Statutory Declaration that doesn’t preclude working in Aged Care Culture Arcare is a family-owned business therefore open and respectful relationships More ❯

desirable) ITIL4 Managing Professional (desirable) Lean Six Sigma Green belt or higher (desirable) Skills and Experience Previous in-depth experience of working within an MSP. A deep understanding of ITIL Proven people management and leadership skills Ability to influence key stakeholders and work with all levels of seniority to drive towards common goals. Experience at developing and implementing IT Service More ❯

field. Advanced degrees are a plus. Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP. Other Requirements Willingness to travel as required Fluent in French (nice to have) and English All qualified More ❯

in an out-of-hours incident management support team as required. What we'd like to see from you: Experience of working in an IT Operations function. Experience in ITIL Service Management, including Incident, problem, change and release. Good stakeholder management skills. Good analytical skills and ability to provide insight. Ability to build and maintain excellent relationships. Our people bring More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), peterborough col-narrow-left Client: Stealth iT Consulting Location: peterborough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers. You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd …/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning … and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

user stories, grooming requirements, and advising key stakeholders/executives Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement, both in person and virtually ITIL V3 or V4 Foundations Certification ServiceNow Certified System Administrator preferred Certification in at least two ServiceNow products (ITSM, CSM, ITOM, IRM, SecOps, or other additional products) preferred Agile/SAFe More ❯

native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support … a similar application/platform support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and incident management Excellent communication and stakeholder management skills Proactive and adaptable—comfortable working in a scale-up setting Desirable: Salesforce certifications (e.g. Administrator, App Builder More ❯

Essential Skills: Plenty of experience utilising Virtualisation technology (VMWare or Hyper-V) Strong PowerShell scripting skills Experience with Microsoft Clustering Ability to troubleshoot and diagnose defects in complex systems ITIL certification Ability to take ownership of issues, and provide effective solutions Strong interpersonal skills with the ability to build rapport and address customer issues in a polite and effective manner More ❯

zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills More ❯

work well under pressure while solving complex problems. Excellent communication and interpersonal skill. Knowledge of cloud platforms like SaaS, PaaS, and IaaS Appropriate Certificates - TOGAF, AWS Certified Solution Architect, ITIL V3 Master Certification, CISSIP-ISSAP Project management skills If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason More ❯

consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2 nd/3 rdline support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 rd party suppliers More ❯

ensure consideration is given to the linking, matching, and cleansing of data across systems. Experience Proven experience working in 2nd/3rd line support role. Experience of working with ITIL processes within an organisation, in particular, incident, request, change, and problem management. Experience working in a customer-facing technical role. Proven experience working with and managing 3rd party suppliers. Experience More ❯

is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 rd party suppliers More ❯

financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com More ❯

Required: Proven presales experience delivering technical and commercial solutions. Expertise in AI (e.g., language models, machine learning, GPU clustering), cloud, and managed services. Strong technical design, project governance, and ITIL methodology knowledge. Excellent communication, presentation, and stakeholder management skills. Ability to lead workshops, influence decisions, and mentor teams. Understanding of market trends, competitors, and business challenges. Degree or equivalent technical More ❯