25 of 25 ITIL Jobs in Cambridgeshire

skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner ...

management Evidence of continuing professional development Leadership, digital service management or programme and project management qualification (such as PRINCE2/MSP/AGILE/ITIL) or substantial equivalent experience (A/I) Training in digital transformation, service improvement or technical specialism Professional registration e.g. FEDIP, BCS or advanced technical/ ...

equivalents) Understanding of common enterprise applications and authentication methods Awareness of cyber security principles, including access controls and incident handling Solid understanding of ITIL practices Capability to lead technical resolution during high‐pressure or major incidents. Proven Customer service Skills Strong leadership, mentoring, and coaching skills Strong analytical and problem ...

related discipline (e.g. ONC/HNC/HND, degree, or equivalent technical certification) Relevant qualifications to Repair services, e.g. IPC certification, auditor training, ITIL Background in Electronics and manufacturing/fault-finding techniques and repair of products down to component level Knowledge of Microsoft Dynamics AX/365 environment ...

MECM . Strong endpoint management and software deployment experience. Hardware, desktop and peripheral troubleshooting. Active Directory/Group Policy experience. Experience working within an ITIL/service desk environment . Excellent customer service and communication skills . Strong troubleshooting and problem-solving ability. Excellent prioritisation and time-management skills . ...

What you bring Knowledge of GlobalPayments products, services, payment processing platforms and customer-facing technology capabilities. Knowledge of release management, deployment management, change management, ITIL, service management and operational governance practices. Knowledge of cloud, DevOps and platform engineering principles, including CI/CD, automation, infrastructure as code, container orchestration ...

What you bring Knowledge of GlobalPayments products, services, payment processing platforms and customer-facing technology capabilities. Knowledge of release management, deployment management, change management, ITIL, service management and operational governance practices. Knowledge of cloud, DevOps and platform engineering principles, including CI/CD, automation, infrastructure as code, container orchestration ...

communications skills, organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

communications skills, organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

global, cross-functional teams and coordinating multiple delivery streams simultaneously.### **Nice to Have*** Project or delivery certifications such as **SAFe/Agile, PRINCE2, PMP, ITIL or Lean**.* Experience within cybersecurity, SaaS or another high-growth technology environment.* Previous experience within management consulting or a systems integrator.* Experience facilitating discovery ...

remote support across Cambridge and occasional Reading/Nottingham sites. The ideal candidate brings Windows/macOS, Microsoft 365, Active Directory, VPN, and ITIL knowledge, plus strong communication and proactive problem-solving in a regulated environment. #J-18808-Ljbffr ...

turning service usage into outcomes. Strong commercial awareness, confident in value conversations and clear on renewal readiness. Desirable Awareness of managed services delivery models, ITIL-aligned service management, and SLA and service-credit frameworks. CDW is committed to being an AI-fluent organization We're looking for people who bring ...

Manufacturing or Supply Chain or other fast-paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting geographically dispersed users or multiple business locations. IT qualifications or certifications such as CompTIA … A+, Microsoft Fundamentals or ITIL Foundation. Benefits Package: 31 Days Annual Leave Including Bank Holidays/Salary Sacrifice Pension Scheme/Health Cash Plan/Life Assurance & Income Protection/Employee Assistance Programme/Training, Mentoring & Professional Development/Retail & Supermarket Discounts/Cycle to Work Scheme/Electric ...

time based on client needs Possession of strong written and verbal communication skills CISSP, CISM, CRISC, CBCP, MBCI, ISO 22301, ITIL, cloud architecture or security certification s, or comparable certification s Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that ...

effective SACM management aligned with customer requirements, and enabling the transition of SACM services into live production. The ideal candidate has extensive SACM experience, ITIL expertise, and strong stakeholder engagement skills to ensure high-quality service delivery for Leidos customers in the UK. #J-18808-Ljbffr ...

requests, helping to ensure high availability for users across complex systems. Requirements include strong VMware/Hyper-V, Windows/Linux admin skills, and ITIL knowledge. On-site role with a focus on proactive maintenance and documentation, joining a collaborative Leidos team. #J-18808-Ljbffr ...

Essential: SDN with NSX, Cisco LAN expertise (CCNP/CCDP level ideal), WAN routing, and firewall experience with Fortigate/Juniper. Strong communication and ITIL delivery are required. #J-18808-Ljbffr ...

assist users in a professional and patient manner. Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment. ITIL Framework: Familiarity with incident, problem, and change management processes. Preferred Experience & Certifications: Strong experience in an IT Service Desk role, including walk-in support. Prior experience … pharmaceutical, biotech, or manufacturing industries. Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. The role is primarily located in an onsite support environment in Cambridge that includes offices and laboratories. Occasional support might be provided to Orion Pharma sites in Reading and Nottingham, UK. ...

team. Full UK driving licence and own transport for occasional office visits. Desired: Experience working in a professional services or multi-site environment. ITIL Foundation certification or familiarity with ITIL practices. Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.). Experience liaising with 3rd party suppliers or support organisations. ...

third-party processes to optimise service performance Contribute to ongoing service innovation and evolution aligned to customer needs What we expect of you Required: ITIL Foundation (v3 or v4) or equivalent experience Experience within Managed Services or IT Service Delivery environments Strong understanding of ITSM methodologies and tools Experience … service reporting, governance, and customer engagement Strong analytical and problem-solving capability Ability to translate technical delivery into business outcomes Desirable: Advanced ITIL or relevant service management certifications Experience with platforms such as ServiceNow and/or Salesforce Experience working in commercially driven service environments Success Measures: SLAs and contractual ...

changed services deliver to target service levels and performance indicators. CSI Championing SACM and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000 where it is a defined deliverable for the customer. Identifying areas of improvement. Establishing CSI mechanisms for the life … solutions within enterprise environments. Good understanding of the SACM IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation with regard to SACM. The SACM must have: Knowledge of SACM concepts and techniques. An operational understanding of supply chains. Experience ...

Service Desk specific training. What you will do Provide training and coaching to Service Desk coworkers on providing excellent customer service Provide training on ITIL processes Provide full systems training to all Service Desk staff and users of the Service Management tools, to include ServiceNow, telephony, rostering, etc. Work with … plans as required What we expect of you Experience in training or enablement environments Analytical and methodical Hands-on experience with the ServiceNow toolsets ITIL experience Highly organised and detail-oriented Ability to communicate at all levels Proactive and self-motivated Exposure to customer-facing or client service environments Must ...

Prosci Certified Change Practitioner Certification Enterprise Tools and Process Optimization Certification such as Micro sof t Certified: Power Platform or 365 Fundamentals, ITIL 4 Foundation, or Lean Six Sigma Green Belt or higher Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility … Prosci Certified Change Practitioner Certification Enterprise Tools and Process Optimization Certification such as Micro sof t Certified: Power Platform or 365 Fundamentals, ITIL 4 Foundation, or Lean Six Sigma Green Belt or higher Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility ...

Asset Manager to join the Service Management team in Huntingdon. The role oversees the lifecycle of IT assets, documentation, due diligence, and alignment with ITIL standards to support Leidos asset strategy. You will report into the Service Delivery Manager and ITAM Team lead, ensuring the HAM service model ...

seeking a Service Enablement Coordinator to train Service Desk staff, align ITIL processes, and deliver comprehensive systems training. You will work with the Learning and Development team to deliver soft skills programs and maintain consistent training standards across IT. A proactive, organized communicator with ServiceNow experience is ideal. Join ...