1 to 25 of 29 ITIL Jobs in Cambridgeshire

to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. … DHCP, Firewall skills). Knowledge of backup technologies. Experience of desktop rollout and configuration. Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. Defence experience. ITIL Foundation Qualification. Analytical and problem-solving skills. Awareness of Agile methodologies. Clearance Requirements: Clearance to Start DV Clearance for Role DV Are you ready to make an impact? Begin your More ❯

to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. … DHCP, Firewall skills). Knowledge of backup technologies. Experience of desktop rollout and configuration. Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. Defence experience. ITIL Foundation Qualification. Analytical and problem-solving skills. Awareness of Agile methodologies. Clearance Requirements: Clearance to Start DV Clearance for Role DV Are you ready to make an impact? Begin your More ❯

week. As a member of the 2nd Line Team, your role will be providing a first-class level of support to office and remote based internal colleagues. Working to ITIL best practices, you will strive to provide an efficient, responsive, helpful service that ensures colleague support requests are handled in the most appropriate way and within agreed Service Level Agreements. … Entra ID, Office 365 Experience with supporting end-user hardware including Laptops, Mobile Phones, Printers and other Peripherals Knowledge of Legal Software would be beneficial e.g. iManage, Aderant, Bighand ITIL Foundation preferred Comptia A+ qualified or similar certification Excellent customer service skills Strong written and verbal communication skills Mature Continual Improvement focus, including creation of Knowledge base articles and sharing More ❯

Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem-solving skills Proactive, customer-focused approach with a passion for continuous improvement Relevant certifications (Microsoft, CompTIA, ITIL) are beneficial What Next? – Apply Now More ❯

of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What More ❯

in a 2nd Line role Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk) Certifications (CompTIA, Microsoft, ITIL) Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing) Teams Telephony integration & PSTN phone systems Scripting with PowerShell, Bash or Python Hyper-V virtualisation Proficiency in Microsoft Office (Word, Excel, PowerPoint) Excellent More ❯

email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM …/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail and a methodical approach Understanding of ITIL principles Ability to stay calm under pressure and during incidents An empathetic and user-first attitude Bonus: If you've worked on personal tech projects or have a story to More ❯

email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM …/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail and a methodical approach Understanding of ITIL principles Ability to stay calm under pressure and during incidents An empathetic and user-first attitude Bonus: If you've worked on personal tech projects or have a story to More ❯

collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. … Experience of patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management and More ❯

collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. … Experience of patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management and More ❯

cybersecurity and information governance REQUIREMENTS Either previous of experience in an IT-related role, a relevant Bachelor’s degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL) Experience with Windows operating systems and Microsoft Office applications Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration Excellent written and More ❯

cybersecurity and information governance CANDIDATE REQUIREMENTS Either previous of experience in an IT-related role, a relevant Bachelors degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL) Experience with Windows operating systems and Microsoft Office applications Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration Excellent written and More ❯

in administering and supporting Microsoft 365 services and cloud-based applications. Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions. Familiarity with IT ticketing systems, ITIL practices, and service desk operations. Knowledge of IT security and cloud best practices, including endpoint security management. If you have the skills and experience listed above please send your CV More ❯

in administering and supporting Microsoft 365 services and cloud-based applications. · Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions. · Familiarity with IT ticketing systems, ITIL practices, and service desk operations. · Knowledge of IT security and cloud best practices, including endpoint security management. If you have the skills and experience listed above please send your CV More ❯

development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing and communication More ❯

focus: Cisco Nexus 9300 series and Catalyst switches Excellent communications skills, organisational skills and independent and autonomous working Have the ability to tackle complex problems and incidents Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment YOU MIGHT ALSO HAVE More ❯

have" skills & experience: BSc or higher or equivalent experience within a relevant security-related subject. Certifications such as CISSP, GCIH, GIAC, GCFE, GREM, or SANS certifications. Solid grasp of ITIL and familiarity with project management methodologies. Experience leading security transformation initiatives, as well as handling third-party vendors and external security partnerships for large-scale organizations with a considerable global More ❯

hands-on with modern technologies and build your service desk expertise Gain exposure to a wide user base, from entry-level to senior professionals Structured training and access to ITIL-aligned processes Hybrid working model promoting flexibility and work-life balance Benefits include 25 days holiday, contributory pension, life assurance, private medical (after 1 year), season ticket loan, and cycle More ❯

request, problem, and escalation management processes, ensuring SLAs and KPIs are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity … technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and team goals Hands-on support background (ideally up to 3rd line) Preferred - ITIL v3/v4 Foundation (or above) Previous experience in regulated or security-conscious environments Project delivery or transitional management exposure What they offer - £58,000-£66,000 salary (based on More ❯

software, and network issues Log and resolve support tickets with clarity and professionalism Collaborate with the wider IT team and escalate issues when needed Maintain accurate documentation and follow ITIL-aligned support processes What We're Looking For: Good general IT knowledge and troubleshooting skills (hardware, software, networks) Strong communication skills - clear and confident over phone/email Analytical mindset More ❯

vulnerability testing tools Excellent communication skills with the ability to explain complex technical issues to non-technical audiences A collaborative, analytical and proactive approach to problem-solving Experience with ITIL-based change control, CMDB, and Microsoft technologies Familiarity with PowerShell scripting and mobile device management Knowledge of the Data Protection Act and information governance principles. This role is subject to More ❯

protocols, firewalls, VPN and load balancing and virtualisation technologies. You must have previous experience of managing and maintaining MS365 services, i.e. Exchange, Sharepoint, etc and a strong understanding of ITIL processes and best practices. Such an exciting opportunity to join our growing business as we continue investment into our infrastructure to build the foundations on which we will scale - and More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 rd party suppliers More ❯